ComplaintsforMSK Designs
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Complaint Details
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Initial Complaint
08/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On July 8th 2023 I met business owner **** of msk designs a jeweler in the Diamond District of LA. we agreed on a custom pendant to be made within a 2 week period, He asked me to give him a $1000.00 zelle payment to start the process, I agreed and paid before leaving the business, Time went on and we approached the 2 week timeline he gave me and the item wasn't ready. There was very little communication and around the 4th week after multiple text with no answers i showed up to the business on 8/2/2023 spoke with him and the designer of the pendant, we all agreed on a final rendering and i was told the piece would be done in a few days. Another week goes by and I'm texting **** with no answer again. its now been 7 weeks since the initial payment was given, I have no response from business owner, no text no phone calls. I'm under the impression that this was an intentional scam and fraud from his part from the very beginning he had me ***** knowing the zelle couldn't be refunded and he never intended to make the item. I was never given a receipt of the transaction. I do have the drawing and the make shift contract that's in his writing, which is the original sketch of the item and is the same as the final rendering I have not changed the design in any shape or form. I even asked if we could do business in a different manner and I haven't received any communication since a text he sent me on 8/10 and that stated for me to call him which I did but he never answered.Business response
09/12/2023
The pendant was picked up last Thursday and I hope that he's happy with the finished product.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.