ComplaintsforConcrete Visionary
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Complaint Details
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Initial Complaint
12/16/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought ********* from this's company on 12/3/2021. I received the insoles and they do not fit my feet, and have not been worn, modified or used in any way. I emailed the company to return them for a refund. Their web site states you can return them if not used or altered and in brand new condition which they are. They keep sending me emails stone walling me and purposely refusing to advise how to return for a refund. They are purposely trying to get me to give up. I've had many rounds of email now including providing photos of the unused insoles they requested, along with my reasons for return including they are too small at the toes, fit is not correct, and they are rock hard. ********* business. I told them they don't fit my feet and they responded with wear them they will soften up. They don't fit! And if I wear them they are not *********** There is no phone number to contact them and they respond in the middle of the night only via email. I believe this is a scam.Business response
02/10/2022
Consumer Response /* (2000, 14, 2022/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Los Angeles, CA 90033-2105
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.