160 Customer Reviews
Review from Rachel H
1 star10/17/2024
Do NOT purchase anything from this company.Your items arrive extremely late if they arrive at all.Their customer service people never reply to order inquiries and there seems to be no way to get a ************** is basically a scam!Review from Samantha P
1 star09/22/2024
Do not waste your money, order a box in April 2024. The shipment was supposed to be shipped in early August, its now almost October and still no update. **************** has been notified several times and does not have any explanations as to why we will not receive our product.Review from DR N
1 star09/18/2024
It is a waste of time and money why tf is the BBB letting them do this seems like you just pay enough money for the BBB to look the other way and we have loot crateReview from Nate J
1 star08/18/2024
DO NOT WASTE YOUR MONEY ************ is a joke without exception. They are months and months late with delivering a crate that they promised to be on time. Sometimes these delays can be upwards of 2-5 months in some cases. The items they ship are so cheap they look as if they came from the dollar store. Some of items in the box can be found online for only a few bucks when they claim all of their items are unique. Any email to them will result in a generic copy and paste, scripted, uncaring response telling you that YOU have to be patient because they did not follow through on what they said and claimed they could do. It is just a ridiculous experience with no upsides.Review from Dusty P
1 star02/13/2024
I'd give 0 if I could. I've been with this company for years in hopes that the boxes would improve. I did not receive t-shirts and or received multiple repeat boxes. Which is not supposed to happen. I then sent a complaint and they offered me a free box to keep my business. Then sent me a twilight zone box. I've only ever ordered Wizarding world. Very disappointed as these boxes are not cheap.Review from Phillip F
1 star01/30/2024
Ordered an anime lootcrate as a gift. *** took several months to arrive and when it did, only contained 4 cheap items barely relevant to anything anime. Lootcrate used to be the go to gift box but now no more than a scam mystery box.Review from Flynn B
1 star11/14/2023
I ordered one of the recent Loot Anime boxes. I got only 4 items, and 2 of them weren't large items. I got a beanie, a decorative anime panel stand up thing, a pin, and a (very firm) stress ball. I didn't even get most items for the subject I primarily wanted, which was Berserk. The stress ball was the ONLY Berserk item, the pin wasn't even ***************** related either. I'm just super disappointed in waiting a month and a half for a box that barely had anything in it.Review from Kristin F
1 star11/06/2023
would NEVER purchase from this company again! Would advise new costumers to avoid purchasing from this company as well. I ordered a crate that was then never produced, I was not even given the option of a refund. It took months to find out the item wasn't even being made. I contacted customer service and was informed since I was not granted a refund I could in place pick any lootcrate I would like. Instead of following through, the company sent me a lootcrate that contained a beach towel, socks, and a cup. I would never pay $50+ for such ridiculous items. I did contact costumer service AGAIN regarding this issue was told they would get back to me after talking to the next person higher in command and that has been over a year ago! Learn from my mistake, do not buy anything from this company!!!Review from Sky N
1 star07/14/2023
Never sent multiple crates. No response form customer service. Do not use the ********************Review from gary e
1 star05/10/2023
They wait years to mail you your items, then probably mail you partially destroyed items, then they don't mail you a replacement for your items. On top of that when they finally mail you your last item it's missing half of the crate and they don't answer any emails
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.