Customer ReviewsforSkechers U S A, Inc.

I bought a pair of shoes size 9.5 they where too small so Sketchers said to order a 10 then send 9.5 back for as return. I received the 10 and it was to big. So I started a return on 10/3. They said all I had to do was box up put label on and take and drop them off at *** so that is what I did. Now *** never had to ship a a mugging back before to any company. Its now 11/11 I have no shoes and no refund. *** never sent. So now I have no shoes and Im out over 120.00$. Sketchers wont do anything. When I did exactly what they told me to do. I will keep sending reviews in on them till something is done. This is such poor customer service. I will keep posting bad reviews all over social media.

I have a problem with Skechers slipins less than 90 days old. After contacting customer service I was told I should send them to be evaluated. If they didn't feel the shoes were defective they WOULD NOT BE RETURNED TO **. This isn't really what good customer service should be!

We have been buying sketchers since 2006. The latest shoes have hard pieces of white plastic sticking out of the heels. I thought they were staples at first but after cutting the cloth it was just bad construction. Two emails to customer service and not one answer.

**** brand does not have same sizing as regular Sketchers. I purchased ************** Cat's Meow. I love the styling and the feel of the shoe. I wear a Sketcher's size 5 and my other Sketcher's fit perfectly. I have several pair of Sketchers; 3 pairs of Go Walk alone. I was so disappointed with the fit of ***** brand. They do not have the same fit. They are wider and and slightly longer. These shoes are fur lined and feel so nice but I have to wear socks while wearing them so they don't rub my foot because the shoe is too roomy. It fits more like a 5 1/2 or 6. I'm also wondering if I was sent a bigger size even though the box says 5. I can't see the size on the shoe itself. Currently I am trying to decide if I should keep them or return them. Normally I would just return them but I like the look and I could just wear socks. If your Sketchers fit you perfectly, I suggest you do not buy *****.

I've been buying Skechers for the last couple of years after my fiancee turned me on to them. I have vertigo *** chronic pain in my knee and back. I always bought their slip on, non slip work shoes because my depth perception is affected by my condition. When I went to buy a pair on 6/25/24 no one was around to help me and I can't walk back and forth easily if my vertigo is bad. Looked for my pair and found none which designated wide. Looked at my shoe, just says "13" but not wide. But I remember them having it as wide somewhere. I try the shoes in the store. They seem a little narrower than I remember but I was able to get my foot in so thought they needed a brake. Put them on for work next day. After 2 hours I was on SO MUCH PAIN from the misfit I had to leave work and go home to put my worn put older pair on. I work a lot of hours so didn't get around till today to attempt a return. I explained the situation to the cashier. She said to hold on and that her manager said she CAN help me. Well she comes over and she's yelling at me; YELLING. She shouted they don't take returns for worn shoes, pointed to the sign and just walked off. I've been buying from Skechers for only a couple of years but I was buying 5-8 pairs a year. I feel like after all the money I spent they could spare me on the bean counting and show some pity for a low income but loyal customer. Instead I was treated like absolute garbage. Like "yeah that was yesterday, this is today, now s**** off". I expected some sort of help or appreciation for my business. You have my record probably to see. I have a membership with my email. But I guess customer loyalty means nothing anymore. If I don't get a resolution I'll have to do business with competitors instead like New Balance.

SKETCHERS IS A JOKE SIMPLY TRYING TO GET A REFUND. SPENT HOURS SPEAKING WITH CUSTOMER SERVICE AND E-MAILS BACK AND FORTH.In the end they essentially STOLE FROM ME $100 I went to business school and i've been 25 yrs in sales. This is EXACTLY WHAT YOU'RE NOT TO DO WITH CUSTOMERS!STAY AWAY!

*************************** **************************************************************************************** APRIL 1, 2024 CEO SKECHERS USA, INC.330 ***************************** ***************, ** ***** ATTENTION: ******************************* UNFORTUNATELY, IM WRITING THIS LETTER TO YOU TO EXPRESS MY COMPLETE DISSATIFACTION WITH MY LAST TWO SKECHER SHOE PURCHASES. THE FIRST PAIR SHOWED SIGNS OF INTERIOR FATIGUE WITHIN THREE WEEKS FROM THE DATE OF PURCHASE. I RETURNED THEM TO AMAZON AND THEY REPLACED THEM WITH THE SAME MODEL. BEFORE I RETURNED THE SHOES I CALLED YOUR OUTLET STORE IN ********, **. AND WAS ADVISED THAT ALTHOUGH RARE IT DOES HAPPEN BUT IN ANYCASE BECAUSE I PURCHASED THEM DIRECTLY THRU AMAZON AND NOT SKECHERS AMAZON IS RESPONSIBLE FOR THE WARRANTY? THE SECOND PAIR DEVELOPED THE SAME ISSUE AT ABOUT FIVE MONTHS AND I CALLED YOUR CUSTOMER SERVICE DEPARTMENT WHO ACKNOWLEDGED MY CONCERN, SENT ME CLAIM INFORMATION WHICH I RETURNED PROMPTLY. THE PICTURES ARE CLEAR THAT THE SAME ISSUE (PREMATURE INTERIOR WEAR) AS MY FIRST PAIR HAS DEVELOPED IN THE SECOND PAIR. IM BEING TOLD TO SEND THEM BACK ON MY DIME AND AT SKECHERS DESCRETION (IF DEEMED DEFECTIVE) I MAY OR MAY NOT HAVE THEM REPAIRED / REPLACED ONCE THEY CLEAR THE INSPECTION? THIS IS TOTAL BS AND YOU KNOW IT. I STILL HAVE A TWENTY-FIVE PLUS YEAR OLD PAIR OF SKECHER SHOES THAT I WOULD CONSIDER IN LIKE NEW CONDITION AND HAVE PURCHASED PLENTY OF SKECHERS SINCE THAT PURCHASE THAT HAVE LASTED 5 PLUS YEARS EACH. IT IS CUSTOMERS LIKE ME THAT HAVE MADE YOUR COMPANY SUCCESSFUL. YOUR CUSTOMER CARE REP ******* SAID SHE WOULD PASS MY FEEDBACK ON TO THE APPROPRIATE DEPARTMENT BUT I FELT THAT YOURE THAT DEPARTMENT PERSON.***************************** SOON TO BE FORMER SKECHERS CUSTOMER...#********* - Sketcher Complaint Letter ******