ComplaintsforMarina Sailing
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Complaint Details
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Initial Complaint
04/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On March 4th, I booked a charter for June 14th-17th. At the time, I had a credit on my account with **********************, and I asked if they could use the credit on the account, then charge my card for the remainder. Instead Marina Sailing charged $3,428.40 which was the entire amount for the charter to my credit card, and did not use any of the credit I had on their account. I noticed this the same day and have been fighting with Marina Sailing to get them to refund my credit card and use the credit from the Marina Sailing account. I have sent many emails, left many voicemails, and talked to a few different employees. However the situation is still not resolved almost 2 month later.Business response
05/01/2024
I only received the total payments of $2704. There was a mistake that our General Manager made on ************************ account. I sent a lot back and forth emails with my GM asking why the account was credited with the wrong amount. On 4/12 I received "Ok I am going to fix this today and give lb2477 a call." from him.
I just emailed ******************** that I can write him a check.
-*****************************************
Managing Partner
************************************
Customer response
05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Correspondence via email on accepting a check is accurate.I did not receive a call back in April from the General Manager as noted in Marina Sailing's response.
Sincerely,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.