ComplaintsforLeo's Appliance Repair
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Complaint Details
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Initial Complaint
09/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
**** Appliance was sent to handle a home warranty claim. Instead of dealing within the home warranty claim process, he attempted to convince my wife that our claim would be denied and then tried to side hustle her and say that he could fix it outside of the warranty. None of the parts that were ordered and paid for as part of the claim process have been installed and the appliance is disassembled with various parts on his person.Business response
09/27/2023
Good Afternoon,
08/29/2023 our office receive a work order from Old Republic Home Warranty & with those home warranties is that you have to reported everything to them for an approval.
Out technician replace the door latch & the main control board but unfortunately we were not successful to complete the repair & after digging deeper to the problem we found out that some one tried before us to remove the control panel & after they braked they glue everything with tiles glue & the was the brake point with the home owner. On the work order our office has one phone number only for his wife & after texting her the above attachment she calls me & asked me to send those pictures to her husband & for sure I have to refuse because he is not officially in my contact with the home warranty. She said that her husband is a mad person & that is why she can not send him the pictures of the damage. We talk to the home warranty & reported to them that the unit is no longer repairable & must be replaced. We don't deal with any money with any home owners.
Thank you
Customer response
09/30/2023
I am rejecting this response because: *** specifically told my wife that the home warranty would not cover our repair and that he would fix it outside of the home warranty. This man is dishonest and thought that he could get over on someone who did not understand the terms of their home warranty. He ordered parts for the dishwasher (panel) and never installed it. I dont know how *** handled the issue with the home warranty but I hope that no one has to deal with this dishonest business owner in the future. We have been without our appliance for over a month now and have spent considerably more time on this than the appliance is worth. I will never accept a service call from **** appliance again and will continue to pursue this and other complaints against the business until I feel that something is done to prevent this from happening to others.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.