ComplaintsforBright View Paintings Experts
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We contracted with BrightView Painting on March 20, 2023 to paint the exterior of our house for $10,000.00. The start date was delayed and Brightview pronounced the work completed on May 12, 2023 and promised us they would come back and stand behind their work if issues developed. Inspection on that sunny day did not reveal any issues. However, on the first cloudy day we noticed incomplete coverage in numerous places, including under the windows. We phoned them on June 26, 2023 to have them complete the job properly. The painter himself said there was no problem and that they would come out and take care of it. That same day we texted **** the owner and he texted back that he would call later that day. We received no call.On July 5, 2023 we texted **** to schedule some one to come touch up the area around the windows. He texted back that someone would be there that Friday, July 7. No one came. On Monday July 10, we texted **** again and said we were still waiting for someone to come out. Friday July 14 we texted **** again to schedule the touch up. We never heard back. **** had blown us off. We would like you to intervene with Brightview and convince them to stand by their work and finish the job properly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.