ComplaintsforDomino's Pizza
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Complaint Details
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Initial Complaint
02/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Super bowl Sunday, February 12th, 2023, I placed an online order at Dominos pizza (location: *****************************************************************************) and paid online. In about an hour, right as the pizza guy was driving up to the house, I get a phone call from Dominos saying that my card didn't go through and their system was acting "wonky" so they needed my card number to run it again. I believed the person on the phone because the number they called from was indeed the Dominos location store phone number **************. I gave him my card information and then he hung up. The next day I checked my bank account and notice a charge with Expedia, which I did not make, for $179.80. I immediately called my bank to cancel the card and dispute the charges. I then called Dominos and spoke to the manager about the incident. He said it was weird that someone would call and do that because online orders go through the online system. He said he would speak to the supervisor at the time and call me back. He never did. The next step is going to the police and filing a report. I also posted on the next-door app about the incident, and another person said this same exact scam happened to them a year ago. Needless to say, I am never ordering from Dominos again! I will go to a pizza place that I know won't s**** me over and take advantage of its customers.Business response
03/09/2023
Good Evening,
I apologize for the delay in responding to this complaint. Complaint was not received by the main office until recently.
I have attempted to contact *** ********* by phone and email. ********************** has not returned my call at this time.
Thank you,
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1711 W El Camino
Mountain View, CA 94040
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.