ComplaintsforSilverado Resort and Spa
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Complaint Details
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Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My nightly room rate I booked at was 240. Then total with tax and resort fees is 320. Attached proof to show that total of 320 was with resort fees (fee breakdown on website shows total breakdown which shows resort fee in there, nightly rate was 240 for me), you can also check the website and see that the total includes resort fee in the breakdown. The room price is same for 1 adult or 2 adult (this can be confirmed by trying to make another reservation on your site, same room, and changing number of adults).Yet I was charged ******, ***** and 35$(this was for lunch this one is correct). So instead of 320, we were charged 404. I cant spend any more time on getting this 84$ back. I have reached out to my credit card company but the process will take months and Silverado has been very sketchy so Im sure they will try to fight that. I think this might even be a case of racism.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.