ComplaintsforEnterprise Rent-A-Car
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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I made an online reservation for a ****** Corolla from Enterprise (******************************************************) on 07/25/2024, the confirmation number is 558D4S. They only had an EV car by the time I arrived. After checking the car, I found it can only drive ************************************************** ***********! I drove back in ******************************************************************************************* tomorrow without additional charge. I double-checked with her and she confirmed so I left with that car. I parked the car in the garage and charged for several hours before heading to the road. When I came to that place tomorrow to switch it, that lady didnt admit what she said before and charged me for that day and claimed she never said it was free.
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Customer Complaints Summary
3,839 total complaints in the last 3 years.
1,681 complaints closed in the last 12 months.