ComplaintsforLazeWay
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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased 2 items from lazeway.com on March 30, 2024 totaling $310.00. It took a while for it to get it delivered to me. When I finally received it, I opened the box saw 2 rolls of tint and assumed I had the right order. I put it away because I was going to install it at a future date. Today, I opened the tint and I realized I didn't get the product I paid for. I paid for a pre-cut set of tint for my vehicles. Instead, I received a roll of un-cut tint for both vehicles. I'm not a professional tint installer, but their advertisement of installing and removing tint made it seem like it was a simple task which helped with my decision to purchase their product. I tried to go on their website to contact customer support but the website is no longer available. To summarize, I did not receive the product I ordered, nor was it worth $310.00 and I'm requesting to receive a full refund. I will gladly ship back the incorrect items back if need be.Initial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a product from this business and they sent me something COMPLETELY wrongInitial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company says its made in the *** it is not the case its from *********** not what I orderedInitial Complaint
05/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Ad on ******** shows pre cut windpw tint. Also gave a description of my vehicle for precut tint. 2 weeks later recieved some damaged cheap tint shipped from *****. After futher research on fb showed peoples vidoes of being scammed by the same company. This company needs shutdown Immediately!!! Return policy shows no return on sale items im asssuming is why everything on there site is on sale also states no tint is precut that you have to specify witch i did.Initial Complaint
05/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I saw an AD on ******** about this company, the AD was window tint that is cut to any vehicle and it can be removed before state inspection. Since I don't trust ******** ads I went to they website and it looked legit, website says "Proudly Made By Americans for Americans", that's their logo.I paid $75.00 for a pair of the product for my vehicle type, 2 days later I received an email with a tracking number that looked international, sure enough it was from *****, I immediately email the company and complained that that's false advertisement and never heard from them. I received a package 4 weeks later with WINDOW TINT FILM, something I can purchase for ***** anywhere and it was NOT what they advertised on their website, these people still have they website up, taking money from hard working people, please help!Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the "lazeway" removable tint after watching an advertisement video. In the video they showed a guy with a piece of tint that was cut to fit and as rigid as 1/16th" plexiglass. Thinking it was a cool idea I ordered. They took my vehicle info, and my money. 2 weeks later I received a package from ***** that was just a $5 roll of window tint. Not precut, not rigid as shown in the video. I didn't think I would have any issue because they said they are a proud ***************** Now looking at the return policy they state that I must pay postage(to *****), and 10 percent restocking fee. And that it must be in original condition (meaning you cannot even try to see if the product works because that would require doing the cutting that they failed to do even tho I had to provide details about my vehicle. I want my money back because they completely falsely advertised many things. It's not even close to the product in the video.Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The product is way different than advertised. They also show the product pre cut to your vehicle application and even make you fill out your vehicle information but it comes in a roll to cut yourself. In the advertisement they show it is thick and not flimsy the real product you get is paper thin or thinner and they also advertise like they are a U.S based company and direct ship from *****.Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company is a scam!!! I spent $300 for crappy tint that came from ***** that probably costs $20!!!! And now they dont answer my emails for a refund!!Initial Complaint
04/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered precut removable tint and after 2 months what I got was a cheap roll of tint. False advertising. I have emailed them repeatedly with no response. I even after a few weeks emailed to cancel and get refund and no response. They say they are a small American business but my roll they sent came from *****. This is a complete SCAMInitial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They do not return emails or any method of contact. They do not issue returns. Product is NOT as advertised and takes months to ship. I have sent multiple emails trying to correct this issue with no response from the company.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
North Hollywood, CA 91605-3405
Customer Complaints Summary
20 total complaints in the last 3 years.
20 complaints closed in the last 12 months.