ComplaintsforPersolve Legal Group, LLP

Debt Consolidation Services

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Initial Complaint
09/13/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not liable for this debt with *********** ACCEPTANCE CORPORA I do not have a contract with PERSOLVE LEGAL GROUP, and they did not provide me with the original contract as requested.Account info Account name PERSOLVE LEGAL GROUP Account number ******XX Account type Collection Responsibility Individual Date opened 06/19/2019 Status Collection account. $11, 822 past due as of Aug 2024.Status updated June 2019 Balance $11,822 Balance updated 08/23/2024 Recent payment -Monthly payment -Original balance $11,822 Highest balance -Terms 1 Months On record until Feb 2025
Business response
09/13/2024
Thank you for providing the concerns submitted by ****** *******. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to ****** *******. As this is a public forum, we will not discuss account details, but we encourage Dexter *************** contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses Dexter ******** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
08/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not liable for this debt with COMPASS BANK. I do not have a contract with PERSOLVE LEGAL GROUP, and they did not provide me with the original contract as requested.
Business response
08/23/2024
Thank you for providing the concerns submitted by ***************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to ***************************. As this is a public forum, we will not discuss account details, but we encourage *************************;to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses ********************* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
07/18/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with bridgecrest acceptance corporation. I do not have a contract with Persolve legal group LLP. They did not provide me with the original contract as requested.
Business response
07/22/2024
Thank you for providing the concerns submitted by *************************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to *************************************. As this is a public forum, we will not discuss account details, but we encourage ********************************;to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses **************************** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
07/28/2024

Complaint: 22011020

I am rejecting this response because: persolve has failed to validate this debt. I have no contract with them, requesting immediate removal from all my credit reports.

Sincerely,

*************************************
Business response
09/13/2024
Thank you for providing the concerns submitted by *************************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We would like to reopen this complaint as we have provided ************************ the information she was seeking in her original complaint, namely the validation of debt substantiating that she had a debt with ********************************** which was subsequently assigned to Persolve. Because this is a public forum, we are unable to provide specific details regarding said account, however details and evidence regarding the account were mailed to ************************ on July 22, 2024 and again on September 3, 2024. If ************************ has additional questions we encourage her to contact Persolve Legal Group, LLP at ************** or email us at *************************************.

We trust the above addresses **************************** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
09/17/2024

Complaint: 22011020

I am rejecting this response because persolve has a fraudulent contract from bridgecrest. I spoke with **** *************************** ** and that is not his signature nor is it mine on that contract. My identity was stolen along with my identification, social security card, email address and my familys information.

Sincerely,

*************************************
Business response
09/18/2024
Thank you for providing the concerns submitted by *************************************. At Persolve Legal Group, LLP, we take all complaints and allegations of identity theft seriously. Due to the sensitive nature of **************************** identity theft claim, we are unable to elaborate further on this forum regarding our efforts to resolve her identity theft claim. However, Persolve has mailed an Identity Theft packet directly to ************************ which we ask that she complete, attach any proof of her claims including any police report(s), and return to our office within 10 business days of receipt so we can resolve this matter promptly. If ************************ has additional questions we encourage her to contact Persolve Legal Group, LLP directly at ************** or email us at *************************************.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
07/18/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with charter communications, I do not have a contract with PERSOLVE LEGAL GROUP, LLP, they did not provide me with the original contract as i requested
Business response
07/22/2024
Thank you for providing the concerns submitted by ********************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to Quardaryl *****. As this is a public forum, we will not discuss account details, but we encourage ********************;to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses ********************** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
07/11/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with PERSOLVE LEGAL GROUP, LL I do not have a contract with PERSOLVE LEGAL GROUP, LL, they did not provide me with the original contract as requested. PERSOLVE LEGAL GROUP, LL
Business response
07/22/2024
Thank you for providing the concerns submitted by ***********************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to ***********************. As this is a public forum, we will not discuss account details, but we encourage ***********************. to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses ************************* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
07/22/2024

Complaint: 21977238

I am rejecting this response because: i have no knowledge of this account and want ot removed from my credit report

Sincerely,

***********************
Business response
09/13/2024
Thank you for providing the concerns submitted by Mr. ******** At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We would like to reopen this complaint as we have provided Mr. ******* the information he was seeking in his original complaint, namely the validation of debt substantiating that he had a debt with ********************************** which was subsequently assigned to Persolve. Because this is a public forum, we are unable to provide specific details regarding said account, however details and evidence regarding the account were mailed to Mr. ******* on July 24, 2024. If Mr. ******* has additional questions we encourage him to contact Persolve Legal Group, LLP at ************** or email us at ****************************************************************

We trust the above addresses Mr. ********* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
06/20/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with *********************************** I do not have a contract with Persolve Legal Group, LL, they did not provide me with the original contract as requested.
Business response
06/21/2024
Thank you for providing the concerns submitted by *******************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to *******************************. As this is a public forum, we will not discuss account details, but we encourage ******************************* to contact Persolve Legal Group, LLP at ************* or via email at ************************************* with any further questions.

We hope the above addresses ********************************* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
06/21/2024

Complaint: 21874796

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
06/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
June 5 they sent me information on my account from bridgecrest which I specifically told them that I had fractured my foot and that I was only making them one minimum wage and they proceeded to repo my car and for years they said on this car until they finally got it sold in an auction and then they sent me information about nine grand that I owe them because of they didn't get what they were looking for at the auction and that they were you know going to come after me and I told him no y'all haven't sent me on no information on what's going on with this vehicle so I don't believe I owe you anything you didn't send me a bill or anything like that you didn't send me notification on what was going on just out of the blue you sent me a current a court garnishment going on and just recently after the court garnishment after court they started garnishing my check so here it is June 15th or June 7th you should have been my last garnishment on my paycheck and now I have called them up to ask them to release my paycheck so I can get a full paycheck and they refuse to because they said they haven't received the last payment which on that case every single garnishment they had taken out of my check they received the full payment now by my record stating that they took out everything and then when I called the lady up on the first time she said I only owed $55 and then when I called the lady up on the second time and I was going to ask her to release my paycheck so I can you know get to whatever money was left over from them garnishing it that she said I owed them 170 I asked him are y'all guys keeping up with current events on my account and they said yes they are I said apparently you don't because y'all claim y'all haven't received my money yet that was supposed to be going on to my account
Business response
06/19/2024
Thank you for providing the concerns submitted by ***************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to ***************************. As this is a public forum, we will not discuss account details, but we encourage *************************** to contact Persolve Legal Group, LLP at ************* or via email at ************************************* with any further questions.

We hope the above addresses ******************** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Initial Complaint
05/23/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Im not liable for this debt for Bridgecrest acceptance corporation. I dont have a contract with Persolve legal group, they did not provide me with original contract as requested.
Business response
05/23/2024
Thank you for providing the concerns submitted by *******************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to *******************************. As this is a public forum, we will not discuss account details, but we encourage ******************************* to contact Persolve Legal Group, LLP at ************* or via email at ************************************* with any further questions.

We hope the above addresses ********************************* concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
05/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
05/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
PERSOLVE LEGAL GROUP LLC ********************************************************************************************************* phone number:************** ACCOUNT# ******XX 15 U.S. Code 1692e - False or misleading representations Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. In addition please provide the contract signed between BRIDGECREST ACCEPTANCE CORPORA, notarized and sworn under penalty and perjury for PERSOLVE LEGAL GROUP LLC ability to collect this alleged debt. The non-creditor advised that they have sent me records via mail in the past explaining this debt however I never received these alleged documents. Were these documents mailed certified mail? I dont believe this non creditor and feel that they are not being honest . Please send all validating records through the BBB and certified mail to my address. I have uploaded a copy of my ID showing my mailing address.
Business response
05/23/2024
Thank you for providing the concerns submitted by *****************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to *****************************. As this is a public forum, we will not discuss account details, but we encourage ***************************** to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

We hope the above addresses *********************** concerns for closure of this matter.

Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
05/24/2024

Complaint: 21734324

I am rejecting this response because:
I asked for the original contract to be provided, I also asked for the contract to be provided where I agreed to pay you. If you can't provide that information then you must close account and remove it from my report. You are in several violations, and once again I have never received any notices from you saying I have debt with you.

Sincerely,

*****************************
Business response
05/29/2024
Thank you for expressing your concerns. A specific response was mailed on May 28, 2024. Once received, please take the time to review the materials and if you have further questions, we encourage you to contact us at your earliest convenience at ************** or via email at *************************************.
Thank you,

Compliance Department
Persolve Legal Group, LLP
Customer response
05/30/2024

Complaint: 21734324

I am rejecting this response because:
I asked that all information I requested is uploaded through the BBB. I have previously tried communicating with you directly and didn't get a response. Upload information requested here or I will file a complaint with the CFPB.

Sincerely,

*****************************
Initial Complaint
05/17/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with bridgecrest acceptance corporation. I do not have a contract with Persolve Legal Group, they did not provide me with the original contract as I requested.
Business response
05/17/2024
Thank you for providing the concerns submitted by ***********************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We will be preparing a specific response, which will be delivered to ***********************. As this is a public forum, we will not discuss account details, but we encourage *********************** to contact Persolve Legal Group, LLP at ************* or via email at ************************************* with any further questions.

We hope the above addresses ************************* concerns for closure of this matter.

Thank you,
Compliance Department
Persolve Legal Group, LLP

This communication is from a debt collector

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