ComplaintsforAuto Zone
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Complaint Details
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Initial Complaint
06/18/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
During the first week of May 2022 I inquired about the warranty on a set of 8 Autolite spark plugs at this store and was told that they indeed have a limited lifetime warranty so I bought them. After I installed them my truck immediately developed a bad missfire and after a few weeks of changing parts searching for the reason for the missfire I decided to remove the new spark plugs in question and discovered that at least 2 of the 8 spark plugs were definitely not working at all. I returned the spark plugs to the store where I bought them and asked the same guy who sold them to me for a replacement set but was told in a hateful tone of voice that he wouldn't replace them without a receipt, but he had failed to register them under my phone number for future reference for warranty information. He informed me at that time that they didn't have any kind of warranty on them but he told me on the da day I bought them that they have a limited lifetime warranty. Well, after being talked to like I'm a child, I'm out more than $50 for a set of defective spark plugs and can't use my truck because of it. I would like nothing more than a replacement set of spark plugs and an apology for being treated like a kid by a guy who more than likely is young enough to be my grandson. I was not only cheated out of my money, but was embarrassed in front of several customers as well as the other two or three store employees in attendance, just because he was in charge of the store for the day and was likely on a power trip. I'm hoping you guys can help me with this situation, as all I expect is a refund of my money or an exchange for the defective spark plugs. Thank you for your time and attention.Business response
08/10/2022
Consumer Response /* (2000, 14, 2022/08/07) */ Was resolved quickly by AutoZone. Thanks for your help with this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.