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Complaint Details
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Initial Complaint
09/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We brought our dog to the *****s when we were visiting ********. We thought the place would be safe and in the hands of competent people. when coming back from our trip we arrived on the boarding early in the morning, trying to find the workers or owners, my daughter came across Mrs. ***** throwing buckets at a group of Labradors, and screaming at the top of her lungs in an isolated area where 50 other dogs were being kept on chains. We waited for her to finish once she did we said we were there for our dog. And our dog was not in her kennel we all panicked , Mr. ***** eventually approached us unsure of what happened or even who the dog was, asking for us to leave a picture so they ***** post flyers. These people don't seem to be very serious about others dogs, or even seem to care for that matter. Our family left in major distress. We checked with animal control in the area immediately to no avail. Fortunately we received a call from a local who lived down Orange ******** The local told us that the *****s are incredibly incompetent and have a bad reputation in the neighborhood for losing other people and their own dogs.We never contacted the *****s, and to this day they STILL have not called us, to inform us of their efforts to find our dog, or if we had ever heard anything from our efforts..These people seem very cold and would NEVER recommend dealing with these people. Not unless you want your dog lost or to have buckets thrown at it.Business response
09/19/2024
Please see the attached document.
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Contact Information
13537 Orange Blossom Rd
Oakdale, CA 95361-9511
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.