ComplaintsforStessa
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Account was deleted without my confirmation. Roofstock support has been very slow to respond, and refuses to help.Initial Complaint
08/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have uploaded a document with supporting evidence and a detailed issue description.Initial Complaint
02/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Hello, i signed up for Stessa ******************* (free version) and I had my tenant sign up as well. They paid their February rent of $1250.00 USD on 02/14/24 and today is 02/21/23. The money has been debited from my tenants account but still shows as pending on my Stessa account. I have contactred customer service twice about this and have not received a response. When I look online it seems a lot of individuals have this problem and I have not seen any resolutions online. Maybe if you all contact them they will hurry and pay the money they owe people. Thank you for your attention to this matter.Customer response
05/07/2024
Hello, just letting you know that I have spoken with Stessa and have received my money, this was handled a month or two ago.
Thanks for your follow up.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.