2 Customer Reviews
Review from Angie C
1 star10/21/2024
I've had no problem with the product, but they will not work with you if you are using an insurance company to pay for the equipment. I've literally been doing their job in terms of procuring the proper paperwork for my insurance and had a protracted dispute with them for one year that is still under review despite the insurance having a record of fully paying the bill. I've even had to initiate several conference calls in order to have the insurance company give them proof of payment which they claim they will reconcile but I have not heard back. Part of the bill has now moved up to collections, even though it has been paid, and they are again telling me to wait for them to reconcile the bill. Anytime I ask for the agent to escalate the matter, they tell me the "managers are too busy" and would contact me, which they did only on occasion.Review from Barb B
1 star08/06/2024
They are a slow moving company in an industry that requires urgency. The customer service department is a joke, they can never help and even when you try to have them find assistance, they say they can't. I can't remember the last time I was driven to hang up on a customer service representative as I was in that business for a decade. It is rarely the representatives fault, but in this case she was just useless and had no desire to help with anything. People in the need of their supplies are anxious to find resolution.
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