ComplaintsforSafeline
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
A keto product that I cancelled about year or year an half ago came in the mail 6/27/22, I called the customer care number and informed the person I talked to I cancelled all Keto products about a Year or so ago. Since I though the issue was resolved and had not been sent any products since then I cleaned out all old files. She then tolled me she would email an address for Me to mail back the product two (2) Bottles to them at My expense with no refund for mailing or products sent.Initial Complaint
06/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
See attached...Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The date of the transaction was 3/3/2022. I ordered 5 bottles of Keto diet pills. It costs me $189.00. When I received the bottles they were the wrong ones. I ordered the blue bottles and they sent me the purple bottles. These bottles could have been bought at Walmart for $19.99 each. I ordered the blue bottles. I called customer service to let them know. I waiting 40 minutes for someone to get on the line. Once I had a live person, I explained that they mailed me the wrong Keto diet pills. They said the mail them back. They were supposed to send me a shipping label to mail them back. They gave me the address to where I was to send them back for a refund but the shipping label never arrived. When I called them back, they said just go to the post office and tell them these diet pills need to go back to Safeline. I wouldn't have to pay anything to ship them because the USPS works with Safeline. I went to the post office even though I knew they wouldn't pay for the shipping and they said I had to pay for the shipping. I again called Safeline back to say this was not my mistake and I'm already out $189 and now I'm supposed to pay for shipping too. I know once I ship these diet pills back, I will not get a refund. They are very shady and they lie to customers. I just want my $189.00. All as I was asking for was a shipping label and they wouldn't send it to me. Please help me. I don't have $189 to lose. Thank You!
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.