ComplaintsforVervante Corporation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/22/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Two reasons I'm writing: 1. I sent a product with the correct address to a customer and the product did not arrive. I showed proof from THEIR website that the address was correct and ******* repeatedly told me the address was wrong and it did not arrive and I would have to pay for the product and postage again. I would like them to absorb this cost since it's not my fault. 2. This company is the only shipping company I have ever encountered that does not give an accurate shipping cost until after the item has been shipped. They give you an estimate and the cost is frequently higher.Business response
01/04/2022
Business Response /* (1000, 5, 2022/01/03) */ This customer placed an order on our site with the wrong address. She admitted the address was wrong when we alerted her to the issue. She then entered a new address and we have shipped the order. On December 22, 2021, the customer agreed that she entered the order incorrectly and apologized. Her response: ANd I apologize for airing my frustrations sometimes without grace, I'm a work in progress too. Consumer Response /* (2000, 7, 2022/01/03) */ I updated the complaint as resolved because it was my fault. Consumer Response /* (2000, 11, 2022/01/03) */ The error was my fault. I had the wrong zip code.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.