Customer ReviewsforSterling Asset Recovery, Inc.

Very Unprofessional and protected thievesthat work for Streling Assest Recovery, I had this pleasure of dealing these repo thieves and that sure got one on me. It was bad enough that you have to call then to be told that appoints are only scheduled online. Then you never receive a confirmation of the appointment that you scheduled. So I wrote a polite and professional email inquiring if they received my appointment and the email they sent was a sentence long say a rep will contact you today. Okay so got the confirmation literally the day before that said to bring my id in order to get my stuff. So I show up early and of course they acted like I am making it inconvenient for them for letting know I was early for my personal belongings. They made me sign the form first before bring out my stuff so that they can say I received it all which is bs. After signing I even said so where is my bag of brand new dog food. He started we had to throw that out. Along with any flammable, liquids, and food which a lie. I get back to my house already salty from that bs and started to go through what they handed me and I missing the dog food, monster headphones, and pair of men's jeans. So since I signed before they would give me my stuff they will say, "Since you signed for it then you got all your stuff." I have my receipt for my dog food that I bought 30 minutes before the repo occurred. I am not at all salty about the repo just my stuff being blatantly stolen and then you have to sign papers before you can even get your stuff before you can go through. I think that is what is protecting. Not even the police department makes you sign first they go through it then make you sign so this thing would not happen. I hope to never have to deal with this place every again and to all those thieves that work for Sterling Assest Recovery, Karma will come back on for all the wrong you have done to me and all the others that I have read that experienced the same thing.

Why is bad that appointments are scheduled online? The bank should have advised you of this so not sure why you're mad at us for having an online appointment system that can be accessed 24hrs a day instead of phone calls only during office hours. You say you never receive a confirmation but you did get a call the day prior to your appointment giving you all the details you needed. In other words, you did get a confirmation some 24 hours in advance of your appointment. The form you signed had a list of your property inventory on it for your review. People refuse to sign all the time. Per CA law we do not store food, perishables, liquids, chemicals, combustibles or anything that might be a health hazard, so dog food is definitely not stored - so what part of that is a lie? There is no record of headphones being in the vehicle and there were multiple bags of clothes - we don't itemize each piece of clothing and whatever clothes were in the car were returned to you. So by her own account, we provided an easy and efficient way to request an appointment and we served her on time. We also returned her belongings and vehicle save for the items we are required to dispose of and for that we are called unprofessional and thieves. She hopes to never have to deal with our company again. Good news: there is one way to ensure that.

So are you make a threat in the last sentence?
I am not playing your head games. I have saved all communications between me and your company and I had to reach out in email to make sure that my appointment was received and after that email is when someone finally reach out to confirm.
So tell me if by CA laws that you are suppose to get rid of all liquids, food, and flameables, that I found my aerosol can of Microban that was dumped in to the brown bag.
Tell me this when stuff is been inventoried is there others around to verify all those items?
When your yard worked handed me a tablet there was inventory shown on there. So where is this paper with all items?
I was sharing my experience of what happened to me and you respond back all threatening with words especially that last sentence and that is Unprofessional in so many ways.

They stole my emergency cash from my car and I reported it immediately, before I even reclaimed my car. I was provided a complaint email address, and have sent multiple emails and have not received a response in over a week. One can't leave a voice message for the LA office and they do not answer the phone, so there is no way to reach anyone.

This claim is false on multiple levels. The customer emailed us on Nov 30 at 2:03pm alleging she is missing $70 that was in her cup holder. We responded at 2:58pm (less than an hour later) that our records showed that there was $61 in cash in the vehicle and that was notated on the inventory form that she signed and the money was returned to her. On Dec 3 she emailed again claiming we had not responded to her original email. Again, we replied back later that same day that we had in fact responded and we included the response again for her to see. That's the last we heard from the customer. So there was cash in the car, it was $61 and it was returned to her and we responded to her original complaint with this information in less than one hour after receiving her email. Not sure there's a better response than what we did.