ComplaintsforFirestone Walker Brewing Company
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Complaint Details
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Initial Complaint
04/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered products from the Firestone Walker Online store on March 27, 2023. The shipment (two packages total) were supposed to arrive on Thursday March, 30th 2023. One package of the shipment arrived, the other (a 29 package containing most of the products) never arrived and was shown as sent back to the sender, I contacted UPS whom stated the package was sent back to Firestone due to damage. I contacted Firestone multiple times via telephone, leaving a voicemail and through e-mail. Firestone has not contacted me or attempted to reach out in any manner. The arrival of the package was time sensitive and now it will not arrive when needed. Again, Firestone has made no effort to contact me and they have had the package in their possession for four days. Please remedy this situation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.