ComplaintsforOrganic By Nature, Inc
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Complaint Details
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Initial Complaint
12/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed an order on 11/29. Once again the order just sat. Then ***** received the package and it sat again. Finally showed up on 12/5 however it was short an item. No one sent an email, phone call, nothing. Just a nice flyer saying it was on the way. Today I went on line in my account to check where the order was. Cancelled. I sent a message. Received a call back. I was ****** and she explained it was on the way. I asked when is it being delivered. I got a **** and she starting laughing. I did start screaming as I didn't appreciate that. Since ordering with this company, there is always a problem getting orders. I hung up on her because she was talking over me and wouldn't listen. If you can't handle a customer that is upset, then you have no business picking up a phone. I then tried to check my order again and was banned from my account. Nice customer service. I am demanding a full refund and will not speak with them again.Business response
12/15/2023
Dear ****,
Thank you again for taking the time to discuss the complaint with me over the phone. As per our conversation, I am glad we were able to iron out the issue, and I have sent Order Number ******* to compensate for the matter.
Again, we apologize that you did not have best experience with our ******** Care Agent, but we have taken measures to improve the way things are handle in the future.
We appreciate the positive feedback and ask that you respond favorably in response to the BBB Complaint ***********.
Look forward to our continued service to you as a valued customer.
Best Regards,
*******************************
******** Care Supervisor
************
Customer response
12/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.