ComplaintsforServpro Of South Shasta County

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  SERVPRO DID NOT HOLD AGREEMENT. THEY CHARGED MY FOR SERVICES NOT RENDERED . MYSELF AND MY INSURANCE COMPANY EMAIL ASKING FOR DOCUMENTS . INSUFFICIENT DOCUMENTS WERE GIVEN. THE LET MORTOR ON FLOOR WHICH WAS SUPOSE TO BE TAKE OFF FLOOR PER AGREMENT . I HAVE TO PAY ANOTHER COMPANY TO COMPLETE JOB. DEBREIS WAS LEFT ON PROPRITY SUCH AS MIRRORS HOT WATER HEATER DOORS AND GARBAGE. PICTURE ARE AVIALIABLE UPON REQUEST. THEY FILED A LEIN ON MY HOUSE FOR $11,221.00 . THEY LOCKED MY OUT OF MY HOUSE FOR WEEKS WITH NO ACCESS. MY INSUREANCE TOLD THEM I MUST HAVE ACCESS. IMONINE DOMAIN. PLEASE HELP ME IT IS DESCRASFUL WHAT THEY DID TO MY WHEN MY HOUSE BURNED DOWN. THEY WERE SUPOSE TO SAVE MY ***** COUNTERS THE SAVED ONE AND BROKE IT UPON RETURN. THEY BROKE AN ANTIQUE SINGER SEWING MACHINE. PLEASE HELP . I HAVE A CONTRACTOR WHO DID AN ASSESMENT OF THE WORK THEY DID AND ARE WILLING TO TESTIFY IN MY BEHALF FOR THIS DISCRASE.

  

  Business response

  09/20/2024

  SERVPRO of South Shasta County was contracted by ***** L to perform fire mitigation services after a vehicle fire severely damaged her home in **********. We performed all mitigation services which included debris haul-off, vehicle haul-off, roof tarping, temp fencing, dry-out, and demolition. We worked directly with the insurance adjuster to go over the scope and obtain approvals.
  All requested documentation was sent to the adjuster in a timely manner. All services billed for were performed and the invoice was sent to insurance, approved, and paid to her for the full amount, to be given to us. She requested a local competitor (that had NOT performed any mitigation) to write an estimate for the services that they felt we performed (which did not include much of our work), and it was $11,221 cheaper than ours. She decided that she would only pay us what they thought it should cost (for clarity, she got a bid from a direct competitor in town that does NOT do mitigation and asked them what we shouldve charged and then paid us based on their estimate!).
  As to the other issues: When we installed the temp fencing around her home, our technician inadvertently forgot to leave a padlock and chain for access. It was remedied as soon as it was known. Our construction company always does floor prep prior to flooring installation,not during mitigation. We attempted to preserve the granite countertops but they were damaged during demo and not reusable.

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