ComplaintsforHubbub Properties

• Initial Complaint

  11/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Hubbub was the third landlord/property management company that took over the apartment complex where we lived, in the 6.5 years we lived there. ******* (*****) ****** was the original owner when we first moved in in Aug 2017. It was then purchased by K2 Properties and then by Hubbub. We paid $1,000 for our security deposit in **************************** During that time, we kept the apartment in great condition, deep cleaning often, shampooing the carpets, changing the **** filters every 3-6months, etc. Before moving out on 10/31/23, we patched every single tiny hole in the walls (even from previous tenants), cleaned the apartment, replaced the **** filter, and even left 2 additional **** filters that we had left over, and we swept the garage. Upon receiving our deposit explanation letter, we were informed that we were only going to get $45 back from our deposit because of $315 for cleaning, $225 for carpet cleaning, and $415 for repairs. The repairs listed is where we have an issue. They charged us $150 to replace 4 electrical outlets (along with $55 for the switch/receptable plates), but those outlets never worked since we moved in in Aug 2017. The apartment building was built in the ****s and nothing had been updated since then. They then charged us $75 to replace the **** filter (which actually only costs $10 tops, but we had JUST replaced it AND left them 2 additional just to be nice!). Then they charged $60 to replace the light bulbs, when they were all working well and many recently changed. And finally, they charged $75 for new drip pans on the stove (and they were completely funcitonal and may have only been replaced for aesthetics, which shouldnt be paid for by us, the tenant). We would like compensation for the $415 in repairs that we feel were wrongfully charged against us. We will also be filing a claim with the ************ of Realtors.

  

  Business response

  12/11/2023

  I have attached my initial response to ******************** complaint. I have reached out to our handyman who completed the unit turn and can review the invoice and move-out inspection with him & my staff.

  I understand that **************** dealt with a few different property management companies during her tenancy at **** Lancers. I would like to propose "meeting in the middle" and I have received approval from the owner to refund half of the repair charges that were deducted from ******************* security deposit. I will round up and can issue a check for $215.00. If that would resolve this issue, **** can email me or call the office directly at ************. I can have funds available within 24 hours.

  *************************

  Customer response

  12/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that, though this is not being made right to the level we see appropriate, this resolution is better than nothing. 
  
  

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