ComplaintsforPro Trans
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a rebuild transmission put in my **** **** explorer and 800 mi later and 2 months after paying for the service my transmission failed and is worse than when I brought it here. It came with a ****** mi 12-month warranty and the owner is stating it's going to take two to three weeks just to have a transmission shipped to the mechanic of my choice. I've looked and you can buy a transmission online and have it shipped within 24 hours. I offered the owner ***** a resolution of just a cash refund which he refuses. The owner ***** feels it is appropriate to have a 54-year-old man in a rural area ******************************************************** pay for a rental car for up to 3 weeks (an additional $1,000) just to have a transmission shipped and it could take an additional one to two weeks for the mechanic to install. There's no reason it should take a month to have a transmission replaced.The owner told me a week ago not to worry about it and you do the right thing and since then he's been putting me off.Business response
07/13/2023
The customer did not adhere to the warranty and made demands that were not warranted, Our shop was not comfortable with the way the repairs were going to be handled informed the customer that we would honor the warranty if he returned the vehicle to our shop. Our offer still stands.*********************************PRO TRANS*************************************, **. 96001************Customer response
07/15/2023
I am rejecting this response because:
The bureau of automotive repair looked into this complaint and are on my side since the only replaced half of the transmission. Another mechanic looked at it and said there were major critical parts that were not worked on.
Please read my ****** review for an exact date, time reference and everything's going on between the owner of this company and myself. He is a liar.
Business response
07/18/2023
That's a very interesting comment I would be curious to know exactly which half of the transmission we didn't work on, you're required by law to replace all wear items which was done. What exactly was the failure?Customer response
07/18/2023
I am rejecting this response because:
I am taking important suing him. Then he can review all the pictures that were taken to the transmission that only gave me 800 miles.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.