ComplaintsforI Pass, Inc.
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Complaint Details
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Initial Complaint
04/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 3/13/23 I had to use the tollway for a business trip. I am from out of state, and since there is not one manned toll booth or way to physically pay while traveling I set up an iPass account with all of my information to cover any toll expenses as the website instructed. Fast forward to today I recieve a bill in the mail for not only the tolls, but a $3 fee for each toll missed. Almost $30 in late/service fees for tolls I had already set up to pay and was never invoiced for!! I was checking my account weekly and not one bill, in fact there still is not one mention of any due toll fees!! I contacted customer service and was told there was nothing they could do and that I just had to pay! Ridiculous!! I did everything I was supposed to do and I'm still expected to pay for late fees that are in no way my fault!? This system is nothing more than a scam to extort money out of travelers and should be illegal!!!!Initial Complaint
04/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have an I pass account. I have one transponder attached to my car with license plate ****** (MI) and then we have one more car/license plate on the account without a transponder (LALCH0K). I keep getting bills for a "*******" (with an "O" not "0") car that doesn't pay their tolls. The picture in the photo is my car, but my account has that license plate attached to it. They just keep registering it as an "O" instead of a zero. In the state of Michigan you cannot have a car with an "O" in the license plate, so this is a mistake on your part or on the part of the **** It is not my fault and I keep getting bills. I call and they do not help me. They keep charging me.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.