5 Customer Reviews
Review from Anita B
1 star01/26/2024
They keep sending bills to pay the amount of $8523.24 this was for a portable and house oxygen machines my fiance passed away November 18 2023 it's obvious he can't pay this bill when his medical paid for both machines when he was living they did not pick up both machines until a month after his passing that is their fault I called them many times asking when they will pick up the machines they said they would email the service people and I should be getting a call to arrange for the pickup I wish they would stop sending bills for the machines that they picked up a whole month after his passing they are not very organized and unprofessional and have some nerve to even send a bill three times alreadyReview from Paul O
1 star06/09/2023
They have very poor customer service, one gentleman has been very rude every time I have called and was cutting me off and refused to get me a manager,. Kept telling me that no one was available to talk to. The company is very unorganized. I keep getting old statements which I never got from the beginning and I had returned all equipment and was told I would not receive any bills for anything because none of the equipment would work correctly for me. And the person who I was talking with was down right rude about it with me.Review from Randy B
2 stars09/21/2022
Their telephone customer service is non-existent. They NEVER return phone calls. If you need to resolve an issue, you have to go into the store. Their in-person customer support is very good, but half the time the person who I needed to speak with is working somewhere else. I work, so I have to take time off of work to go into the office. And they are closed during my lunch period, so I have to either take vacation or go with pay for the time I have to go in.Review from Dwayne C
5 stars08/18/2022
High Desert Medical, awesome service. I have read reviews and was skeptical; but then my experience has been wonderful. Thank you High Desert Team!Review from Lynn Y.
1 star01/05/2022
They dropped the ball on OXYGEN! My 90 year old Mom had a new order by a Doctor to receive oxygen on Tuesday and on the following week she still had no oxygen. I called several times and they are difficult to reach. Finally when I did reach someone a week and a day later I was told they hadn't processed the order and instead of following up with the Doctor or Medicare they SAT ON IT. After reaching out to the Doctors office I was told by the Doctors office this company was hard to reach. For the life of me I don't understand why any business, person, Doctor or Doctors office would use this company or how this company stays in business. TERRIBLE SERVICE.
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