Business ProfileforTaylor's Appliance

We had been shopping at Taylor's since the 70's, until now. We purchased a Kitchen Aid dishwasher that was delivered today. We noticed the outside seal was damaged on the dishwasher. When we called Taylor's the first time, we spoke with Cheryl to explain the damage of the product. Cheryl asked for two pictures. After we emailed her the pictures, we called her back to see if she received them, which she did. She explained after her assessment, she was going to contact a third party company to come out and fix the outside seal. After I tried to explain to her the product was defective and we wanted to replace the dishwasher, Cheryl kept interrupting me saying she has years of experience with these situations and she would have the third party repair man come out to fix it. My daughter was trying to explain to her that condensation will be coming out of the corner, and she interrupted again saying she was becoming uncomfortable speaking with me, saying she already contacted the third party repair man. My daughter could not finish her statement as Cheryl continued to be argumentative and spoke over her. I was trying to explain to her that we wanted to have the machine replaced due to a defective product. My husband called Taylor's again and asked for the manager The receptionist turned it over back to Cheryl. He asked to speak with the manager, and Cheryl replied she was the manager for her department. He then asked Cheryl for the store manager, and she said he wasn't in. When he asked her when the store manager will return, Cheryl said she didn't know in that he comes and goes. Cheryl clearly needs customer service training. She should not be speaking over the customer when the customer is trying to explain the problem, no matter how much she thinks she's right, and that we are seeking a replacement of a defective product that was delivered by Taylor's. The fine print on the receipt clearly says "Returnable items are subject to a minimum 20% restock fee and must be returned within 30 days". Why can't we get a hold of the store manager to discuss this so we can return the defective product that was delivered? We should not be having to pay for a "restock fee" either. The product is defective when it was delivered.