ComplaintsforFeather Lover Farms

• Initial Complaint

  10/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered chicks from them and one arrived very dead and already smelling. I have ordered hundreds of chicks and NEVER had one arrive in such a state of decay that the box smelled before even opening it. One of the chicks had a deformed foot that was noticeable and one of the chicks was obviously not well and died the day I got the order. After emailing them in order to give them an opportunity to rectify the situation they responded with a request for pictures. I sent exactly what was requested and never heard back from them. I will consider this my ****** learned and will do my best to sway anyone else from doing business with a company that clearly does NOT care about their clientele.

  Business response

  10/10/2024

  Hi there,

   

  We did indeed respond to you and told you we would take care of yu. We had a family emergency and did not reply this week until now. You ordered 12 chicks and I believe we sent extra. We will gladly send you free replacements or credit or refund the chick that did not survive and the chick you said that has a leg issue. Please respond to our email as we have emailed you back and have not heard anything from you. 

  Customer response

  10/10/2024

  I am rejecting this response because:

  There was NO effort made to correct the situation. I received a chicken that was so dead it was already stinking. Out of hundreds of chickens, I've NEVER had that happen. 

  I had another chicken die shortly after I received the birds which is NOT surprising considering the extremely dead chick it was stuck in the box with. 

  You have ignored 5 different messages and done absolutely nothing to rectify or acknowledge the situation. 

  Also, I received a DEFORMED chicken. 

  I send 5 emails and leave TWO voicemails (which was a challenge in itself considering you don't have a phone number on the website!). It took me informing that I involved the BBB to get a response and THEN, you play victim because I didn't respond for 4 hours????

  
  

  Business response

  10/11/2024

  We refunded the customer. Thank you

  Customer response

  10/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  09/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased over a thousand dollars worth of chicks. They arrived dead & smelling. They had been dead a bit for the smell. I sent them a pic of the ************* They blamed post office but said they would create a free order & get me replacements. Ive emailed a couple times and now they will not respond.

  Business response

  09/06/2024

  Hi there,

   

  USPS  indeed delayed your chicks. We sent them overnight express and **** delayed your package an extra 3 days. Chicks can only survive a few days in the mail. We sent you happy healthy chicks the day they hatch and have been shipping chicks full time for 10 years now. We know how to package and ship our chicks but when **** delays them 3 days, losses can happen. We sent you happy healthy chicks and that is all we can do. Once they leave our hands we have to hope **** does not delay them. If delays happen and losses happen, all we caqn do is offer to replace them for you which we did. Please let us know what else you are wanting. Confused why you seem to want more than a free order. 

  Customer response

  09/09/2024

  I am rejecting this response because: Again, my complaint was failure to communicate. You stated you would create a free order in an email. I emailed to find out if it would be immediate or a later date. I emailed again asking would you notify me when shipped. You do not provide a phone number for your business. I found one that was disconnected. Email was the only form of contact. I never received a response which led me to believe that was the end of it! I will be glad to remove the complaint when I receive order. **** is pathetic, however, Ive had numerous dead chicks & it takes more than one day for them to smell. They can survive 72 hrs. You shipped 28th. I picked up in the early a.m. on 31st. Those chicks smelled so horrid the lady at the post office had to sit them out back. I tied them in a bag before I could put in my car to travel with. I believe with a business you need a direct line of contact. If you are only going to provide email then 24hr response would have alleviated my frustration.  
  
  

  ****

  
  

  Business response

  09/19/2024

  We have been emailing the customer back and forth and have resolved the issue. We sent her chicks recently and she loves them and will be sending her more chicks in the next week or 2. This should be resolved as we sent her live healthy chicks and she recieved live healthy chicks from us. 

  Customer response

  09/24/2024

  I am rejecting this response because:

  I have been corresponding with someone very reasonable. Understood as soon as I receive the rest of my chicks I would state this matter had been resolved in a very professional matter.  However,  today someone I feel a young arrogant person has begun to bash me because the complaint is not removed immediately. I wonder if they threatened all the other complaints I saw?! It is my intent to resolve this as soon as I receive the rest and not before. This is a business. I owe them nothing. They owe me. These emails are ridiculous.

  
  

• Initial Complaint

  07/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order for ten Indio Gigante chicks in January ****************************************** April. I sent an email beforehand asking if this was possible, they said it was so I placed the order. July has arrived and Im still waiting for my order. I have sent numerous emails asking when my order will ship but no date has been given. They gave me every excuse there is why my order has not shipped. They just keep saying it will ship soon. Having to wait this long is unacceptable.

  Business response

  08/07/2023

  Hi ****, We are deeply sorry for the long wait for your order. The weather has been a little unpredictable this year with temps over 110 degrees some days here and egg production, fertility and hatches have not been at their best because of that. This breed you ordered is a little behind schedule on ship dates. We sent you part of your order August 2nd and we will be sending the rest of your order next week or the following week. Thank you for your patience. 

  
  

  Thank You,

  Feather Lover Farms

  Customer response

  08/07/2023

  I am rejecting this response because:   I will leave a response when I receive my full order.
  

  Business response

  08/17/2023

  We told the customer we are doing everything we can to send the rest of his order. We are limited this time of year dealing with these small numbers of very rare birds. It is over 110 degrees some days and we are not hatching many chicks at the moment ans ask to please be patient waiting for your order. We will send as soon as the hens allow. 

  Customer response

  08/18/2023

  I am rejecting this response because:  Send what you can by the end of August, no later. If you are unable to send the remaining six chicks send a refund for the balance owed. I have been patiently waiting four months past the desired ship month, that is long enough.
  

  Business response

  08/24/2023

  Hi there,

   

  We sent the rest of their order on august 23rd and even upgraded their shipping to overnight express mail even though they only paid for priority. Enjoy your new chicks. 

  Customer response

  08/28/2023

  I am rejecting this response because: I received my order on August 28th. All six chicks were dead upon pickup. I will try to send pictures for proof.
  

• Initial Complaint

  05/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order was placed on 12/19/22 for chicks - order number ****. Chicks were received which you fulfilled the order on 2/18/23 but they all were dead upon arrival. I have communicated several times via email to you, you stated that you were going to replacement but have never heard from you since. At this point in time I am requesting a full refund of $171.75 that I was charged. Obviously your guarantee of live arrival did not apply in this situation. Please advise with information as to the credit and when I will receive it. Thank you

  Business response

  05/19/2023

  Dear customer, the only email we have from you was from January asking when your chicks would ship. We are extremely confused why you have not emailed ** stating you had losses on arrival. We will glad replace them but you need to simply email **. This was unnecessary, all you have to do is email ** and we will take care of you with more chicks. I want to point out, you paid priority shipping and we upgraded them to express mail and **** delayed the shipment in winter which caused the losses. Again, simply email ** and we will take care of you. We have zero emails from you bedsides the one in January asking when chicks will ship...

• Initial Complaint

  04/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered proto-Ongadori chick. The first one survived a day, the replacement chick was dead on arrival. At $79 for a chick I would expect excellent customer service. The amount of emails I sent to get any correspondence is ridiculous. Only after my business partner emailed, was a response sent. After the second dead chick and multiple requests to correct the dead chick problem, I have head nothing.

  Business response

  04/26/2023

  You ordered just 1 onagadori chick. We offered to refund you or replace the chick. You have a random friend emailing us which is unnecessary and we can not give out customer info to other people. Please have your friend stop emailing us as it is pointless. We create a free order for you for the 1 chick that did not survive in your shipment. 

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A purchase was processed on 2/15 and multiple emails and Instagram Instant Messaging within the timeframe defined and specified on your site to cancel the order that would allow a full refund. The rating here reflects the money-grab business that you have established and at this point my next options are to reach out with local Law Enforcement and my ************************ Unacceptable. You owe our farm ****** and I expect it returned expeditiously!

  Business response

  04/07/2023

  Hi ******,
  
  
  You ordered chicks for ***** ship month. It is ***** 7th. 
  
  
  We are quite confused why you left a  bbb review. You also threaten to call law enforcement Seriously.... Little over the top. All you need to do is talk to us.. This is the first message we have gotten from you. We are not on instagram like you stated on your bbb.
  
  
  Your chicks were scheduled to ship this next week coming up. Again you chose ***** as your reserved ship month for one of the breeds meaning all chicks you ordered have to ship in the same box in *****.
  
  
  You clicked and agreed to our terms and conditions which explains our order cancelation policy. All hatcheries have an order canceling policy for reserving live animals. If you want to cancel your order it is eligible for a 50% refund. Otherwise they will ship this next week. Let us know what you prefer. If you want to chat on the phone we will gladly do so. 
  
  
  Thank You,
  Feather Lover FarmsTell us why here...

• Initial Complaint

  04/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I should have read all of the reviews before I ordered from feather lover farms! They are all true.I ordered female. The chicks that were sent were not in good health,. The packaging was not like other facilities that ship chicks.1 dead on arrival, 3 of them had diseases from not being vaccinated, they claim they vaccinate. 1 died from the disease, still fighting off the disease on 2 for 8 weeks. 4 months have passed I find that the chicks that they sent me were all roosters! Not What I ordered, I bought these chicks specifically for egg laying.My initial emails asking questions they were completely rude to me, Calling me hostile!. I will paste them at the bottom of this review review/complaint.I am asking them to send me the order that I made and paid for to resolve this.My emails / FLF responses-Hello, I made an order with your company later to realize that you are recharging almost 10 times a regular price for these chickens. Your website States that you sell rare birds at low prices and this does not seem to be the case. I understand on your website it says that if you do not ship the chicks Within 60 days of the shipment you will give a Full refund. In this case I really feel you rip misrepresented your low price statement. I also ordered next day shipping and if you will not be able to get the chicks out before 60 days I would like to be able to change that to regular Shipping. If you would kindly refund me in full I would like to cancel the order.Response from FLF-Hi ****,You ordered sexed female chicks from our show cream legbar flock.Cream legbar female chicks are similar priced at most places. We are sorry you seem so hostile towards us. We did not force you to order chicks?? This is directly from their website "Our farm is built on customer service as well as providing quality baby chicks""and customer service is top quality and we settle for nothing less."F L F was Overpriced, undercaired and no respect for the customer, I was polite

  Business response

  04/06/2023

  Customer was fully refunded including shipping and all their chick purchase and we agreed this solved the issue. Thank you

  Customer response

  04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  03/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered 3 mystery chicks when they offered a promotion for *********** day 20% off the order. Estimated delivery month was by the end of Feb, I email them on the last day of the month checking on the status of my order and to let them know to include a free mystery chick per their email they sent with the email confirming my order"please let us know to include a free mystery chick with your order if we miss the estimated delivery month". Received no response, I emailed again on March 2nd inquiring the same thing and again received no response. I waited and emailed again on march 7th same inquiry, and I tried using the chat option to see if I could get a response, I waited for about 20 min before giving up. At this point I wish to receive a refund.

  Business response

  03/07/2023

  We are sorry for the delay we have been slammed with storms here on the farm. We emailed you back but did not go through. We are sending your chicks this coming Monday and will try to send her extra. You ordered for February and we are sorry but sometimes the hens don't cooperate and lay slower in winter ad sometimes orders can be a little behind schedule of our rare breeds. 

• Initial Complaint

  03/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order 8 Cemani chicks from Feather Lovers Farm January 4th. One confirmation email the day of order, then one response to an email February 12th 2023. Email stated they were having difficulties with their hatches and would hopefully have the chicks in the mail to me in a week or 2. Its now first week of March, they have stopped replying to my asking for an update. I spent over 500$ on this order. Since theyve stopped responding Im forced to seek legal advice to move forward for a refund. In my research Ive learned that the baby chicks more often than not are delivered sick or dead, so a full refund is what I will be perusing.Word of advice, the bad reviews are true, dont order from them.

  Business response

  03/07/2023

  We are sorry for the delay, ****** do not lay many eggs in Winter and we should not have put available for ******* when you ordered them for. We are going to send your chicks this week. We have thousands of happy customers yearly and unfortunately yes we get some not so good reviews and are doing our best to take care of our customers. chicks would not hatch if they were unhealthy. All chicks are healthy and ship the day of hatch. Shipping in winter can just be tough and stressful on them. Our chicks hatch and ship healthy and very alive and almost always arrive alive and well. Winter is not easy to send baby chicks and we are one of the few hatcheries that ship chicks in winter in small numbers of 3 chicks. We may stop shipping in winter due to the higher risks of losses and chicks stressed during shipping. Again, we emailed you to let you know your chicks will ship this month and we will send them as soon as the hens allow or we can refund you Sorry the cemani have not laid many eggs this winter. thank you

  Customer response

  03/07/2023

  I am rejecting this response because:

  Rejecting due to having been told that the chicks were to be shipped in a couple of weeks before. Ill accept this businesss response when I have the LIVE AND HEALTHY baby Cemani chicks in my possession.

  
  

• Initial Complaint

  01/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In October of 2022 I placed an order for 10 Anagadoris chicks. According to their website they would be ready by November. They did not arrive so I waited another month still did not arrive, decided to cancel order but in small print it says they have up to three months to deliver. Soon around this time they offered 3 free chicks for my inconvenience. Finally in January they arrived. When I looked at them at the post office it appears they were alive and well. I immediately put them in a brooder chamber at the necessary temperatures that are recommended. When I put them in I could see that several were not responding well and 2 of them died immediately. I emailed Feather lover Farms and they said my chicks were supposed to have arrived in 1 day because I had paid extra for express shipping, instead it arrived in 2 days. They decided to refund $30 for the extra shipping cost I paid to have them overnighted. They said they would not replace or refund me for the 2 dead chicks because they said they were free, I told them I didnt expect my free chicks to be dead! Then about an hour later 2 more chicks died with the same symptoms and then the next morning I discovered 2 more dead chicks. I wrote them an email but of course they did not respond. If you research other peoples reviews and complaints on the BBB about this company there is a pattern of issues and abuses of what I experienced. Unfortunately they keep getting away from it with the excuse of read the fine print. Yes, it might be in the fine print but its hard to find the fine print, and even so, the fine print shouldnt allow a business to practice unscrupulously!

  Business response

  01/23/2023

  We are regretful to see how this cusomter handled the situation of losses on arrival with cussing and trashy words towards us in about every email they sent **. You email us a photo and we send credit. The customer has had extreme demands and if we do not not seem to reply within an hour they email again furious. They do not understand hatcheries are also not open on weekends.

  They demanded we refund the extra express shipping charge which we did, however, express is 1-2 day shipping, not guaranteed overnight and it shows 1-2 day express shipping on our site. The customer has been extremely difficult to work with and the owner had to intervene and let him know he would be banned if the threats and trash talk continued while we were simply trying to help him. If there's losses, email us a photo and we send credit,. It's simple. Do not cuss at us or talk to us in a trashy way if you want us to help you out. We will not put up with it.

  There is no need to attack us if there's losses. It can happen especially in winter being cold temps and all hatcheries have a process to help the customer out if that happens. We always take care of our customers and have taken care of this customer even though he has cursed and trashed us. We are going to send him free replacement chicks. All of this could have been avoided if you did not start with nonstop attacks towards us being the first email you sent us.

  Customer response

  01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  I have apologized for my behavior when the chicks started to die. They will allow me a credit for purchasing these birds at a later date when it warms up at the same price I purchased them for. I am satisfied that they will keep their word. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩