ComplaintsforGreen Acres Nursery & Supply, LLC

• Initial Complaint

  02/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased cabinet/draws and a outdoor fridge. I've made repeated attempts to get information on delivery date of my purchase, I've reached out to distributer manufactured with no success. Since purchase prices have changed and because the outdoor cabinets were built to fit I'm unable to change my order. I'm look you get tracking information and location of items.

  Business response

  02/22/2022

  We are sorry to hear about this complaint. I know ****************** has been waiting a while for these items and is frustrated (as are we) with the lack of information.
  
  Unfortunately, as we have repeatedly told *****************, we do not have a way to track these items. They are ordered through a distributor, *************, who orders all of their product on containers which do not contain an itemized list of what products are in which container. This is something that our company, and others, are all too familiar with as we are also unable to know what items are arriving in our furniture containers beyond the name of the company.
  
  That being said, we have done all that we can to get as much information to ****************** as possible. We put him in contact with our ************* representative back in October who spoke with him on the phone and also explained this same situation. Upon ******************' request, we have repeatedly reached out to ************* for arrival dates of ******************* to provide him with at least a possible date of when his items could arrive, but so far, none of these containers have carried his product, and it is understandable that this has only added to his frustration. 
  
  We have gladly taken ******************' weekly phone calls, validated his frustration, and continually provided him with any updates we have on his order. We have expressed to him that, at any point, he is free to cancel his order if he would like a refund or no longer wishes to wait, but as this product is unavailable almost worldwide and prices have increased, he has decided it is in his best interest to keep his order with us.
  
  When ****************** placed his order with me back in July, I did make very clear to him that we will not have an estimated ship date of his product, but that with the current shipping crisis and product shortages, it could be quite some time. His wait is not uncommon for this type of product, and many of our customers are experiencing wait times of **** months for special order ODL items. He has received the main component of this order, his barbecue, already, which we got to him as quickly as possible. Thus,he has at least seen some return from his money.
  
  I wish there was more we could do for *****************, but beyond the options to cancel or wait, there is little else that can be done.

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