ComplaintsforHomeLove Movers
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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We started moving on December 9th 2023. The amount of the transaction in total was *********. ******* agreed to move us for *******. That includeding everything. Packing it all up and putting in on trucks and moving it to *********. ******* stated he didn't need to come to the house that the quote was based on the square footage of the house and he looked on zillow and saw the listing of the house to base what kind of trucks we'd need. He stated we'd only need on 26foot *********** said no you'd better send 2. Then when his guys got done packing some things at the end of the day one of his guys called him that night and said there is no way we're going to get all of this on two trucks. So then he called my husband and said we need to get two more uhaul trucks and you'll need to pay for one of them. Well that's NOT what the contract stated and that's not what ******* said. But, he said, we're not going to finish unless you pay for one of the trucks. So we reluctantly did so. But that is not what the contract read. So, we are requesting that money back PLUS the information to his insurance company because he doesn't know how to pack either and he didn't use bubble wrap on delicate antique items and they busted. So, he can either pay us for those or we need his insurance companies info which he is refusing to give me. Also, one of his guys was smoking weed with my son on the side of the house during working hours.Customer response
03/21/2024
attached are the receipts.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.