ComplaintsforSage Laundry Of Sacramento
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
To Whom It May ******* at the Better Business Bureau,I am writing to lodge a formal complaint against **** Laundry Services, with whom I have experienced significant issues regarding lost items and subsequent lack of communication regarding reimbursement. For several months, I utilized Sage Laundry Services for their weekly pick-up and laundering service without incident. However, three weeks ago, a substantial portion of my laundry was lost in their care.Despite my patience and attempts to resolve this matter directly with the service provider, my efforts have been met with delays and a complete cessation of communication. **** Laundry Services requested a detailed list of the missing items and their values to facilitate a cash reimbursement. I complied with this request promptly, yet, since submitting the required information, I have received no updates, acknowledgments, or indications of a forthcoming resolution.This situation has left me without essential belongings and without the compensation that was implied through their request for an itemized list of losses. The lack of responsiveness and accountability from Sage Laundry Services compels me to seek your assistance in mediating this dispute and obtaining the reimbursement owed to me for the lost items.I trust that the Better Business Bureau will consider my complaint with the gravity it warrants and assist in achieving a fair and timely resolution. I am prepared to provide any further information or documentation as required.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.