ComplaintsforIntegrity Auto Sales, Inc.

• Initial Complaint

  09/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/17/24 we went to Integrity Auto to look at a 2012 Rav4EV. It was electric so we had many questions which the salesman answered. We were able to test drive the car, but not able to leave the lot due to the time of evening. We asked about the driving range, which was at 60, and the salesman told us it would get to about 300 miles on a full charge. When we decided to buy the car the banks were closed, so we gave a down payment in good faith, and agreed to return on 8/19/24 to complete the purchase. When we returned on 8/19 we paid the remainder of the purchase price. When they brought the car around to us the driving range was at 44. As we had already put a deposit on the car in good faith the car shouldn't have been driven 16 miles. The lot isn't that big so it had obviously been driven somewhere. Also, we had to clean garbage out of the backseat that wasn't there on 8/17. We found food wrappers, a protein shake bottle, random papers and a mans glove. On top of the car being used questionably after they took our deposit, the salesman lied to us about the driving range. When we contacted Integrity Auto to ask about the range they were less than helpful, and on further attempts we can't seem to reach the right person and no one will return our phone calls.

  Business response

  09/09/2024

  Hello ****! Thank you so much for letting us know about your concerns. If you have any questions about the the detail of the car, please let me know via email *********************************** We will make it right and reimburse a reasonable amount for the detail of the car. Sorry for the inconvenience, we always want to make sure that our coatomers are happy with the purchase they make with us! 

  And here is what i found out about 2012 ****** Rav 4 EV: According to the **** a single charge from this pack is good for an estimated 103 miles of driving, longer than any other EV except the Tesla Model S. The RAV4 EV needs about 6 hours for a full charge on the recommended 240-volt current.
  There's another metric the *** uses to grade electric vehicles, and that's kilowatt-hours (kWh) of energy consumed per 100 miles. The RAV4 checks in at 44 kWh per 100 miles driven (remember that the lower the number here, the better). Translated, that's 78 mpg city/74 mpg highway and 76 mpg combined in miles-per-gallon equivalent (MPGe). That's not great by EV standards, as other EVs like the ****** Leaf are more energy-efficient.

  Customer response

  09/20/2024

  I am rejecting this response because: This was not settled with the company.  Here is our response.  
  
  To whom it may concern:
   
  I recently filed complaints about the 2012 Rav4EV I purchased from you.   I received an email response, however it had no contact name, only an email address.  I have no idea who responded, or who I should respond to.  My calls havent been returned, and the email has no contact info so I have no idea who to discuss this issue with.
   
  The person who responded didnt give me a concrete answer as to how Integrity will make this situation right.  I bought a car that isnt capable of traveling 100 miles when the salesman specifically stated it could go 300 miles on a charge.  He lied.  Or hes not a competent employee.  I feel both are true, but the bottom line is he lied to us to make a sale.  So much for integrity. 
   
  The salesman lied, and integrity didnt honor my good faith deposit, which is proven by the fact the car had been driven many miles and was filled with garbage.  I dont need the car detailed as I am not the kind of person to drive around in a garbage filled car.  You sold me a car under false pretenses and didnt honor our agreement.  At the very least for the inconvenience and lies you should give me back the 2012 Highlander we used for trade in so I have a care that we can drive.
   
  I need someone from integrity to contact me so we can reach an agreement.  I have contacted a lawyer to discuss the issue, but hope not to go that direction.  I look forward to hearing from someone soon to discuss the issue and find a solution.
   
  **** *******
  

  Business response

  09/23/2024

  Please contact *** at *********************************************************************

   

  Customer response

  10/02/2024

  I am rejecting this response because: This matter has not been resolved.  We contacted the dealership by email as their response told us to do.  They didn't respond.  We have called numerous times and no one will answer the phone or return our calls.  My husband went in person to talk to someone, but apparently the one person who could speak with him about the issue wasn't in, and hasn't responded to us.  I have no new documentation because the company refuses to communicate with us.

  
  

  
  

  Business response

  10/03/2024

  Hello dear ****! Unfortunately i didn't see your email and can't find it now. This is my email in case if you have a wrong one: ********************************** Please email me so we can discuss what we can help you with. 

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Dealer sold me a warranty with the car I purchased. It is on line I on the attached contract for $3,500. I was just notified by the warranty company Alpha that Integrity has not paid them or returned calls or messages. I would like the warranty paid for or refunded to me immediately.

  Business response

  08/05/2024

  The service contract was paid to Alfa warranty company. Will see if i can provide some kind of receipt. Please email me at ********************************** for more details. 

  Customer response

  08/12/2024

  I am rejecting this response because I e-mailed their employee with this response:

  I would like to speak with you regarding BBB Complaint ID ********. I contacted *********************** and they stated they still have not been paid. Please forward me this receipt if it exists. I recommend we do a conference call with them so you can hopefully rectify this issue. My number is xxx-xxx-xxxx and I can be reached anytime.

  Thanks,
  ***************************

  
  

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle on 7/6/24. My air conditioner in the car went out within 24 hours of purchase. I asked multiple times for a copy of my contract. I was told my loan was through a Bank that didnt finance the vehicle. On 7/26/24 I was driving the vehicle and the engine blew up. Started over heating. I had vehicle towed to mechanic shop. I was told there were 6 engine codes on the vehicle, I was also informed that the codes were most likely reset/erased prior to the dealership resale of the vehicle. I reached out to my ************ to let the be aware of the situation and ask if I had any warranty, and they stated its listed in my contract that I have never seen. The contract was digitally signed, and it was not by me. They also listed that I would be willing to pay $52,000 approx. for a car priced at $22,000.

  Business response

  07/31/2024

  I went over the contract, *************************** did buy a Dodge Durango for $21,899 as well as the service contract. Please call us at ************  and we will take care of the issue, if we would have to involve the warranty company we will, but if we can just help you out, that wouldn't be an issue! 

  Customer response

  08/05/2024

  I am rejecting this response because: I am aware that my $6000 dollar down payment was not a requirement for the loan. I am away that Integrity Auto took my down payment and distributed the funds to other unnecessary Charges such as $2000 for Warranty, $2000 for a tracking device, and $2000 for taxes and fees. Therefore not a single dollar of my down payment went towards the principal of the price of the car. The dealership stated the price of the car was $21,899 but the contract States the price was raised to $22,968.22 they also failed presented a different contract to me stating after all the payments, interest, and with the down payment I would be paying Approximately $30,000. A Contract was submitted with a forged, typed signature stating that there is a $24,693.55 finance charge. As well as $22,968.22 bringing the total to $47,661.84 and with them also charging interest on my $6000 down payment that was never implemented towards the car. So they falsely claimed that at the end of my loan that is unnecessary stretched of 6 years, I would be paying $53,661.84. I did electronically sign documents. However the contract is just a typed Signature that I never complied to. The carfax was also altered, I was told that there was 3 owners, and I would allegedly be the 4th. I paid for my own car fax. It stated that there have already be 7 owners within the last 8 years.  I would like to get my $6000 down payment back. I had issues with the vehicles AC just less that 24 hours after purchasing the vehicle and now the engine is completely out. I have also reached out to CBAR as the mechanic that diagnosed the issue stated he thinks the check engine light was reset prior to the vehicle being sold. 
  

  Business response

  08/15/2024

  Hello this is inaccurate

  please refer to your retail installment con tract in  which you see an itemized breakdown of your entire charges posted, when you ,mentioned that not a single dollar was posted to the principal of the vehicle that is also false (verified with the retail installment contract) Down payments are based on the counter approval from the lender to  minimize risk. any added products are financed with the vehicle. also it is required by the state and law to charge every customer for taxes we are not a private seller for california in state purchases (this is also based of zip code and tax rate)   as for the entire cost of the vehicle we believe you are referring to cost of financing (interest rate at term) with the principal balance this is all based on credit and disclosed to you while signing. 

  Customer response

  08/16/2024

  I am rejecting this response because: the information comments returned are not accurate. My lender American credit Acceptance not *********** like the dealer stated was the lender, expressed and explained to me that they didnt nor do they ever ask for a down payment. They also advised me to ask for the $2,000 back for the Warranty, however I cant do that because the car was sold to me with a reset check engine light stating that the engine  has numerous problems, and I am now responsible for your inconsiderate, unprofessional, lack of INTEGRITY! decision. I was also advised by the lender to retrieve my $2000 tracking that is also not required. So as I stated before with help from my lender $6000 didnt go towards the principal of the car. If that was true the price of the car would have went down to Approximately $18,000 not increase to $22,000. The finance charge of $24,000 was never mentioned because had it been I would have respecfully walked off the lot!. 
  

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 4/12/2024 - I purchased a 2014 *** X5 SUV from Integrity Auto Sales on ***********. At that time, I notified the dealership that I only received Social Security as my only source of income and was told that that's not enough to get financing. I was not approved. So the agent that I was dealing with at the dealership assisted me with adding income of a job which I did not have. This was added to my application to get me approved for financing. I just wanted the vehicle, so I paid 4500 down on a vehicle that I felt was worth it at that time. The vehicle came with a 30- day dealership warranty so I was told, and within one week, (4/22/24) I noticed the vehicle was leaking fluid and my check engine/coolant light came on. I stopped and had someone to add coolant and noticed the coolant was leaking out. I thought maybe it was due to me running the air conditioning because sometimes cars do that when you have the air conditioning on but that was not the fact so I immediately notified the dealership and they instructed me to bring the vehicle in to be diagnosed. i am a 69 year old senior citizen on a fixed income. i do not know everything about cars, so i feel like i was wrongfully targeted. I brought the vehicle in on 4/23/24) and was given an appointment for 5/20/24, I did let them know that the date exceeded the 30 day warranty and was assured that this was not an issue because I reported the vehicle malfunction within the 30 days. I arrive today (5/21/24) and was told I needed to pay 1000 dollars for in house repair additional to my remaining balance from the financing bank of ******, due to being outside of the 30 day warranty date. This was a pre-existing condition of the vehicle. I am on a fixed income, the dealership was fully aware of this and I feel as though I have been taken advantage of. I do not want to be responsible for the additional repairs to get the vehicle up and running plus pay monthly car payments on a vehicle I can no longer drive.

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  date 3.14.24 i saw on internet this ad from integrity auto. they called me and i went to see the car. they didnt have car ready couldnt find it .afrer locating the 201`7 **** fusion eco boost . they brought it out (dark outside) i asked to test drive was told that was a whole other process even tho i provided my licence and insurance. i was rushed and i signed my name one time wasnt told it was going to be electronically used for all papers without my consent. I.was told after asking several tines that the car was a eco boost. when it really wasnt, after i got home i checked out the exhaust system which was very loud. i had anther car like this but eco boost and it wasnt loud. an aftermarket exhaust had been put on it . there was no car manual, mats, no spare tire or ***** the front winshield had no weatherstripping or glue whatever to hold it in place. got it home and a cracked had started,now its a big crack.this is not the car i asked about. they completley lied, the warranty i bought ******* they never turned in the warranty to people. they told me to call in 72 hrs and i did they didnt do theyre part and its been over ******************************************************* the $. to warranty people. They only have a policy #. meanwhile ive been trying to reach these integrity office since the dAY after i bought the car with cash. no answers or replys to any of my calls i tryed for 2weeks . finally someone said they were busy & theyd release the paper in 48 hours,.but never did, there was no ******. the tires bald. the car needs new tires according to **** there was a recall on the car . .l.ask if car had been damaged. they said only like bumped by a grocery cart .the car has been wrecked 2x air bags deployed and not put back. i want this car fixed or a reinbursement they need to resolve this matter of the warranty. i feel completly taken advantahe of and false advertisement.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from them last oct 23,2023 suv chevrolet 2019 trax with the amount of ****** then it was financed by strike acceptance for *********. Just a few days the car was overheated and the person sell me the car told me that i dont need warranty because the car their selling was checked it before they sell it. Thats why i dont purchase warranty. But even i dont signed with their warranty the car was obviously has problem. Since now i dont drive still on the repair shop and the diagnosis result that it needed to replace the engine tajt cost $5000-$10,000.

  Business response

  01/26/2024

  Hello! On 10.23.2023. ******** did buy the ***** Trax for $15,179.71.

  We offered the service contract that was available, but ******** declined that option due to high payment. We did sell the car as is. 

  As far as i know, ************** offered you to fix it only for $1500, the rest would be covered by Integrity Auto Sales as a good will. 

   

  Customer response

  01/26/2024

  I am rejecting this response because: 

  The car that you sold me is obviously defective car. Even i purchased your warranty or not. Because is was overheated only few days i drive it. I have proof because i got that 10/23/2023 then it was overheated 10/29/2023 i have to call my insurance to towed it. Since then car was in *********** shop from 10/29/2023 up to 12/28/2023 on and off. They told the engine was totally blown up and need to replace from $5000-7000.  And honestly im not confident with your technician because they fixed it so many times. Thats why i decided to contact *************** *********  if they can help me thats why on 12/28/2023 i call my insurance to towed it from your shop to their shop. But they told me the same issue. They ask $5000 to repair it. So the car is still with them up to now. Since i buy that car it cause me emotional and financial problem. All of of my bills now was left behind, am not able to go work, go to my **************** i have cancer) very important to go to my dr ************ buy groceries, and do errands i have to take lift and rent car from enterprise. This all i got from buying car from store so tell me what solution.

  
  

• Initial Complaint

  08/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company owes me $2144.00 and will not respond to me and are ignoring my calls. on 6/28/2023 I traded in my ******* Navigator for the stated price of $45,600.00. The payoff was $28,456.00 for a balance due to me of $17,144.00. I used $15,000.00 as a down payment for a Range Rover Velar purchase so $2144.00 is due to me. In an email they said the check would be mailed out the next day. I followed up and no one returned my calls for 2 weeks. Finally I spoke with ***** the finance manager and he said my check would be mailed out as soon as the signatures were completed. It has now been 3 weeks since and they will not return calls or emails. I am a disabled veteran and need my money please help. Speak with Viatialy or *****. My settlement would be a check for $2144.00 as agreed upon. Thank You Major ******************* USAF Retired

  Business response

  08/29/2023

  The check was sent to the customer. 

  Customer response

  08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  08/13/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  7/17/23 Went to Integrity Auto Sales and purchased used ***** Civic 2018. I signed paperworks and drove home the purchased vehicle but I did not receive copies of the paperworks I signed. I was told by the salesperson and manager that they will just email it to me.7/18/23 Called dealership to remind about paperworks. I was told they will email it to me. Nothing received that day.7/19/23 Noticed several warnings on vehicles dashboard. Called dealership and spoke with one of the managers. I expressed my desire to return the vehicle. I asked him if there is still ***** Law in effect and told him I am willing to pay restocking fee. He told me there is nothing he can do about it and Lemon Law is no longer applicable. I then reminded him again to email me the paperworks and he said he will. Nothing received that day.7/20/2023 Went to dealership in person to complain about the warnings on dahsboard. The vehicle was taken to their service area. While waiting, I spoke with the manager and asked him again if I can return the vehicle. He said I can no longer return the vehicle. I asked him if I cannot return the vehicle can I remove the add ons like GAP, service insurance and GPS tracking device. He insisted those are really important and told me its gonna change the monthly payment only 15$ lower. I told him I really want those add ons removed. He told me that I have to wait a month before he can change it. I asked him also if I can change the loan term to ***** months instead of 84months. He told me I can pay extra on principal if I want to pay it faster. He said things can happen and better to pay the lower monthly fee and just pay extra when I can. I also asked him to removed the 940$ GPS tracking device but he said its already installed. Im not even sure if they really installed it as they did not show it to me.After waiting hours, he said they cannot fix the cehicle and that they will schedule me to ***** service center.I asked him again for paperworks and he promised again to email it.7/21/2023 I called the dealership again to remind to email me the paperworks. Spoke with one of managers and again he told me he will. Late in the afternoon, I decided to go to the dealership. Only after 4 days I was able to get paperworks. 8/13/2023 Until now waiting for schedule to ***** service center that they promised. I also noticed today that they FORGED mt signature in one document.

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of transaction: 07/24/2022 Total Price Payment: $32,2973.48 Dispute: Fraud and Possible Odometer tampering. I purchased a 2018 ***** civic from Integrity auto sales last year and now I was trying to sell it to another dealer (************ ********* but I was notified from the new buying dealership that the car was a Salvage Title car. When I purchase the car from Integrity Auto sales, they stated the car was a clean title because I ask if they have the Carfax for it. Seller denied the Carfax information, but stated that the car was in a minor accident and the car is a clean title; stating "our dealership don't sell salvage title cars". When ************ ******* reached out to me, they have given me the Carfax and car title information resources from NMVTIS and it stated that the car has a Salvage disposition. In the Carfax, there was a "potential odometer rollback." It showed that at the time when Integrity Auto sale serviced the 2018 ***** civic, the mileages on that car was at 90k mileages, but was sold to me with 50k mileages. According this NVMTIS the car was junk/salvage by the previous owner's insurance company in 2/04/2020. I had reached out to Integrity Auto Sale manager (6/27/2023), he still claims the car is clean title and can't explain the major car mileages discrepancies on Carfax. The Manager said he will find someone to call me back but it has been 11 days since then. Within the 11 days, I have call them back 5 times and left voicemails for the manager to call me back. I also requested the receptionists to inform the manager of the situation and verbally ask him to call me back since he wouldn't ************* and said he was too busy for me.Settlement Desired: $14,516 (total refund) and Integrity buys the car back. -11months X $560 = $6,160 -Purchased Warranty refund they owe me: $2,456 -My down payment: $4,300 -$1,600 repairment at *************** (was sold a car with a compromise AC system)

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a vehicle-***** 2016 XC60 T5 on 6/17/2023. Green light by Carmax. Day 3 & 4, problems occurred that cannot be identified as dealer did not provide owners manual. HD status appeared on screen, was not there day 1 & 2, at times HD 1 then HD 2 then HD 3 interchangeably. I am unable to turn off radio or AC. Radio displays there are 3 channels connected. ***** left to empty tank do not match gasometer-plus gas stations displayed do not reflect actual gas stations near me. At stops, the start/stop button appears to be activated without me and vehicle wants to stop. Sun roof button works intermittently. Computer in car does not find the signal to my iPhone-cant connect my iPhone.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩