ComplaintsforHyundai of San Bruno

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a car from this dealership in May. My first red flag should have been that purchasing the car took over 6 hours and they ran a credit check despite the fact that we were purchasing the car outright. A few weeks later in June our car sustained some small damage to the mirror. We had been upsold a "bumper to bumper" extended warranty, so we went to take the car to the dealership for a repair. They did not have an appointment available for over two months. We reached out to say: this is pretty minor, the mirror just needs a new exterior cover, and to ask if they would order the part in advance of our appointment in August. They said they were not able to do that and made us wait until the August appointment. When we arrived they said they would have to replace the entire mirror, not just the damaged piece and that the part could take up to a month to arrive. They also told us this would not be covered under the warranty they had upsold us and the price would be over $2000. We paid $1100 for the price of the part that day.After a month of waiting for any kind of outreach from the dealership, we began calling for updates only to be sent to voicemail and never get a call back. Wehen we finally were able to talk to someone mid October, they said our parts person was out of office and no one had access to her files to give us an update. When she was finally back last week she told us the part had arrived and was at the body shop being painted. 10 days later, we are supposed to come in today to have the part fixed (close to 9 weeks after our appointment and 4 months after the damage was sustained). She reaches out at 7am, as I am already on my way to the dealership, to say "don't come today, the body shop told me the part arrived damaged and we need to order new parts". I ask if this will again take over a month to arrive and she said she has no idea. I ask why she didn't tell us this last week and she stops responding.

  Customer response

  10/25/2024

  Hello!

   

  When the business heard we had filed a complaint with you, they promptly fixed the issue. This is now resolved!

   

  Thank you!

  *********

• Initial Complaint

  10/10/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I leased a car on 6/19/24 and signed a 24 month lease contract which states my monthly payment to be $360.11. When the bill came in July a month later the billing statement from Hyundai was $367.87. I called the dealership in July to try and take care of this before my next payment on 7/20. I was not able to get any information and text the Finance manager at the time who I signed the contract with (**) who was no longer working at the dealership by this point and was told this is well known problem around the disc***ancy (between the contract and hyundai finance) and to call ***** the ** of the dealership and that they would refund the amount. I finally got a hold of the ** ***** in early Aug by showing up to the dealership (after several failed attempt for a return call from the **). ***** told me that he needed to get final approval but would try to get this taken care of with a check back to me of the difference. When I followed up a week later, he confirmed he would send the check (for the difference in monthly payment x 24months = ******). Since then I have tried to call ***** every two week from beg Sept through now mid Oct and left many messages with no response back. I even reached out to the sales *** who I worked with who said he ***** is at the dealership and would talk to him (on my behalf) about the reimbursement check and he also has not returned my call. I'm starting to think this might be part of larger systemic scam that the dealership is doing for those who lease a car with them. It's not a lot of money so I can see folks letting this go once they are discouraged after several attempts.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  After having work done on the car, within a week one of the issues has returned plus some dashboard warning lights have turned on. Called the business several times, left several messages, none were returned.The business collected the money for the repairs that didn't even last a week.

• Initial Complaint

  06/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  After purchasing a Hyundai IONIQ 5 from CardinaleWay Hyundai of San Bruno, I completed a customer satisfaction survey. I received an unprofessional and hostile message from a salesperson accusing me of lying on the survey and claiming that I had "screwed" them over. This was very surprising and unsettling, and not how I expected to be treated after making such a significant purchase.The dealership committed to providing professional and respectful service, as per their stated mission of developing outstanding relationships with customers.The dealership failed to provide a professional and respectful post-purchase experience. The hostile message I received was highly unprofessional and contrary to their stated commitment to customer satisfaction.I have tried contacting the General Manager of ************ Hyundai of San Bruno multiple times over the last few days and have not heard back. I also sent an email to their parent company and have not received a response. Additionally, I contacted Hyundai *********************** to report the issue.As of now, the dealership and Hyundai Corporate have not responded to my attempts to resolve the issue.

• Initial Complaint

  04/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Since February 20, 2024 I had an appointment for a recall. I waited for almost 2 months for an appointment and then before my appointment my car started smoking so I parked it didnt use it turns out that I need a new transmission. It took them almost 3 weeks to tell me, I needed a new transmission, I was calling every week to try to get an update. The representative his name was **** that was taking my case was ignoring my messages, and never following through. When he finally followed through he told me it was the transmission and told me I had to pay $1000 , for my 10% part of the payment I asked for a rental or a loaner and was refused by him and his manager when I asked for all the documentation and proof of service he denied and did not send it to me or give it to me when I finally showed up he gave me the documentation and said he did not know when my car would be ready. Then I got a message from him two days later on March 12 telling me my car would be ready within two days then two weeks went by I never heard from him again and when I showed up I was told that he walked away from the job and didnt say anything and quit, then I got a new representative and I was told to pay ******. Once I picked up my car, I took it home the next day I drove it and then the engine light came on so I took it back that following Monday and then I get told the next day that its the catalytic converter and now theyre trying to charge me another $380 Saying that its not part of the engine and I am very upset because it was nothing wrong with that part and given them my car has been there for so long. It is their fault and they did something to my car and I have yet to this day to get a rental or a loaner from them. They continue to refuse to give me a car and said they do not work with my insurance which is State Farm. They are saying that theyre only going to pay 80%.

• Initial Complaint

  03/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Last April 2023, I purchased a 2023 Hyundai Elantra Hybrid from *** Bruno Hyundai. During the financial part, I was encouraged to take out a Mechanical Coverage Platinum for $3,500. After thinking about it, I decided to cancel the extended coverage. I sent letters and emails to the General Manager ***************************** but no reply. I called Hyundai Consumer support but they said thats an issue between the dealership and myself. They gave me the number to the sales manager who I tried to call. I left a message and never received a call back.

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have a vehicle on lease the vehicle is less than 2 years less than 17k miles. ** 11/10/23 I was driving up a hill and found my transmission was slipping and not giving me power to go up a hill no more than 10mph. We then had an alert on the phone stating there was a transmission issue and there was ANOTHER recall (11 recalls to-date so far). We were told we had to make an appt but it would be early February. How does that make sense to park a car till February or let the transmission blow trying to drive it. We left the car there in hope they can work it in and assist sooner. 9 days later still no follow up by the service center or the service manager *******. I spoke to a case manager ********* but she says she would call then I get no call. Now when I try to contact her on the day she is to call I get a voicemail or told she is busy. I spoke to an **** on corporate and he said although he is a case manager too he cannot help. Asked for a supervisor and I was told I cannot speak to anyone they would call me in 3-5 business days which is ridiculous. ********* also had the audacity to tell me to put my kids in an Uber to get them to school. I am paying for a vehicle I am not driving and no response of when or what is going on with my vehicle.

• Initial Complaint

  11/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The dealership accepted (and sold) my trade-in vehicle and now refuses to pay me for it while claiming they have no record of the vehicle. This issue has been escalated to the San Bruno ****************** All of the staff members I worked with during my original purchase, including the *** of the dealership, no longer work at the dealership. Current staff can not be bothered to help me solve this and have lied to my face on multiple occasions, including insinuating I am personally trying to do something illegal as well as claiming the old dealership staff paid me cash for my vehicle. So many lies, hard to track them, the current *** goes by the name of Ammal (sp?) and fits the sleezy car salesman stereotype to ***. Calling me "bud" and telling me "my word is as good as gold" and then just lying to my face. I wouldn't buy a car from him or this dealership if it was offered to me for $1. Reference my corresponding Yelp or ****** reviews if you would like more information.

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have a 2017 Hyundai Sonata that I bought brand new of 2017. Towards the beginning of 2022 the paint started to chip on the roof of the car. By November of 2022, the paint had chipped drastically. I went into the Hyundai of San Bruno and spoke with a Rep there and was told he was going to take photos and file a claim. I never received any updates. Kept calling this location and the service department never responded. By February 2023, I called Hyundai's corporate number and started to work with a case manager. She began to explain that the San Bruno location was undergoing new management and that's why I haven't been updated with anything. She advised to go back in to get photos taken and to start a new claim. I went into the Hyundai of San Bruno in March 2023 and ***** of ** ******* assisted me and took photos. He was the person who filed the claim for me. On may 22 2023 I texted ***** to get an update and he stated he reached out to someone and was waiting on a response. The next day I tried to get another update, but my text was ignored. After that I reached out to ***** on the following dates and never received a response: 6/21, 6/23. By my 4th attempt he called and stated another claim needs to be sent over - and didn't explain exactly why. I reached out again on 9/27 and did not receive a response. Every time I try to reach out to the actual dealership, not a single person answers or gives me a call back. My car now has a huge chip measuring about 3 feet long and 1 foot wide and is now starting to chip on other areas such as the hood. I need a response as soon as possible. The manufacture NEEDS to repair my cars paint. This is a manufacturers paint defect and should be covered for and repaired at no cost. I do not want to wait another 7 months as now the metal is exposed and this is causing corrosion/deterioration.

• Initial Complaint

  09/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  2/13/2023-After completing regular scheduled maintenance, warranty check, recall check, costing $821.62. car was home and it took 7 times to start car up. Check engine light blinking as well. No previous issues at all before bringing it in to this Hyundai dealership. Brought back to dealership.3/9/2023-same issue after being taken in again, car not starting and check engine light blinking. Brought back to dealership.3/14/2023-same issue and now the car turned off while at a stop light. RPMs would not go past 2k and could not accelerate. Dropped car off.4/7/2023-car wouldn't start again after being seen. Brought back to dealership.4/25/2023-RMPs wouldn't go above 2k and could not accelerate. Brought back to dealership.4/28/2023- Same issue, car wouldn't even accelerate this time. Car died 3 separate times and once while coming to a stop light. Blinking check engine light and battery light. Fuel gage at empty even with gas tank full. Replaced crank shaft/sensor $500.50 9/17/2023-same issue, car died while at a stop light, could not accelerate, RPMs would not go above 2k. Blinking check engine light. Brought back to dealership.

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