ComplaintsforCity Cruises San Diego
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Complaint Details
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Initial Complaint
11/01/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I went on one of these cruises as a guest. I was told by another guest that I was not welcome on the boat because I was gay, and the yacht staff and crew didn't stand up for me. I would never attend this yacht company period ever again. They are truly BIGOTS at this company. Do not attend their charters. They accused my partner of me and him having *** on charter and partaking in drugs. All completely FALSE ALLEGATIONS against me. Do not ever attend this yacht charter if you stand for LGBTQ Rights.Business response
11/09/2023
As a diverse, multicultural team, we stand together against hate and discrimination in all its forms and strive to ensure that everyone is valued and respected. Although we disagree with the characterization of the comments, which lack context, we conducted an investigation and have taken appropriate steps to address the situation. Creating a safe and welcoming environment for all guests and crew continues to be our utmost priority.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.