ComplaintsforThe Glock Store
Gun Dealers
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Complaint Details
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Initial Complaint
09/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
the date was Dec ******. I ordered a jacket for my son. I paid through ******. Just before Christmas I was told it was on backorder. My choice was a refund or wait , I chose Wait. I don't recall the first time I touched base with them after that but as of March 1, 2023 They still didn't have it. I waited till May 14 and called for a refund and was told I would have it by May 24th. It didn't happen. I talked with "*******" on July 9 and he confirmed all the notes and was going to speak with whoever does refunds. August 5th I spoke with ***** and I think it was he who told me I had been written off or classified as a scam or fraud. i am NOT! ***** went through my file and saw that I had paid and had not been sent the coat and said he would get my refund but with the time this has taken it would be sent to me in check form. It NEVER came. The phone number I called was ************** account # *******. If I cant get my money back they should at least take a hit on their standing and other customer's should be warnedInitial Complaint
01/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered two items and paid with debit card. Few days later there was a reversal made on my bank account then $30 something taken out. I called several times to the business and sent 2-3 emails. It was not until I actually threatened not to do business again and their customer service was poor. Then the higher amount got deducted causing my account go negative without contacting me back. Ive requested entire order to be cancelled and all monies refunded. Still waiting on a response. Does not good to call because calls are said to drop after 20 minutes. Poor customer serviceInitial Complaint
10/28/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a Glock Barrel from the Glock Store, but it was not the right one when it arrived. Since then, I have attempted to contact the Glock Store various times via email, phone calls, and text messages to receive a RA#. However, I have only received a response through text message, where they informed me that they would provide a RA# on Monday. Due to the challenging nature of contacting the Glock Store, I required a RA# immediately. As a purchaser, I think that it is the responsibility of the Glock Store to assist their customers when resolving problems.Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the Ultimate Pyramid Trigger from the Glock Store. After trying many troubleshooting ideas from one of their employees, I sent the tigger in for repair in 2021. They sent it back to me and i was only able to use it at one competitiion. At the second competition it started sticking with the same issues as before. In Februrary 2023, I called and was sent an RMA to return the trigger because of issues with it they are aware of, and now i see they had a recall of the product, which I was NEVER informed of. They told me my trigger would be swaped out for a new trigger. 2 months went by and I was not able to send it back (becasue I take care of my elder parents and they were in and out of the hospital) so I called today, May 9, 2023 to let them know I wanted to send it in now and was told by *****, that they will not honor what I was told (knowing and not mentioning to me that there was a recall of the trigger) because too much time had passed and they only allow returns and/or guarantee the product for 1 year. They knew I had a defective product and do not stand behind their product and honor what i was told (because they knew there was a recall of the trigger). She said she has the final say as to if I would be helped. She said my only option is to pay for a repair (which has already been done before and could not be repaired because it is defective). I am stuck with a recalled defective product with no assistance from the GlockStore.Initial Complaint
04/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am seeking a refund from this business, but they will not contact me back with a resolution. I had been told on via a previous telephone conversation with an associate that someone would return my call the very next day after determining if they would pay for return shipping. Several days have passed and no one has contacted me via telephone, email or any other form. I cannot ship the items back to them because they will not accept a return without a return authorization. I purchase 2 these items in good faith because they were supposed to fit my pistol. As you can see by the attached photo, this part is supposed to fit my pistol, Glock model 22. It does not. It is only proper/ good business that they: 1) Reply to me. 2) Send me a return authorization. 3) Pay for the return shipping. 4) Issue me a full refund, including the shipping cost that I incurred upon purchase.Below is the message that I sent to The Glock Store after my unsuccessful attempt to resolve the problem via telephone: RE: ORDER # SO-******* The two double diamond Black yikes connector 3.0 that I purchased do not work. The firearm will not firearms when they are installed, but fires as intended with the original factory connector. I am requesting to return them for a refund with a prepaid return label.Contrary to my conversation with a member of your team a few minutes ago, I do not feel that I should have to wait for you to call me back with a decision as to whether you are going to pay for the return shipping since the parts were advertised to fit "all Glocks except G42, G43, G43X AND G 48". Well, they fit but the guns won't fire. I tried them on 2 different Glock 22 gen5. Once the action is worked, the firearms won't fire and the firearm can't even be disassembled by conventional means, but instead, the slide has to be locked to the rear, and the plunger assembly has to be removed before proceeding with removing the slide by conventional means. Regardless of what your team may decide the reason for the parts not working is, that is irrelevant to me as a customer. I just want a prepaid return label. I tried to explain this to your associate, as well as the fact that I am a certified federal law enforcement armorer, and a federal law enforcement firearms instructor for the past 22 years and do know what I am doing when it comes to firearms.Looking forward to your reply, preferably in the form of an emailed prepaid return label and RMA#.Sincerely,*************************.Initial Complaint
04/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Never received $150+ part that was ordered. Was told multiple times by customer support in a 20+ email chain that my item was lost and I was out of luck and to call ****** Turns out they didn't bother calling ***** for months and item was sitting in the ***** warehouse awaiting their call and release by shipper. Item sent back to original sender and have not heard any response since March 24th despite multiple emails. Item originally ordered in December 2022.Initial Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a gun part (Trigger). It didnt use it and asked to return it for a refund. They issued RMA#*****. I returned the item and they received it on 03/07/23. *** tracking# 1Z6R378W0398242804. Its been 5 weeks and no refund. You have no right to treat people this way. You owe me $259.95 and you have owed it to me for five weeks. You took over a month to ship it even though you dont say its out of stock on your website. How do you people sleep at night treating people this way. You spend all you labor budget making ******* videos while no ones running your busisness. This has been going on for months.Initial Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a gun part (barrel). It didn't work and they agreed to a full return and issued an RMA#*****. I returned the item and they received it on 02/24/23. **** tracking# **********************. When i called them on 03/07/23, they said they are backed up and it could take 3 weeks to process the return. Its been six weeks and no refund. They sent me a replacement instead. I was furious. I called them and they said I would have to listen to the phone call to see if I said refund or replace, and then go through the return process again. I refused shipment on the replacement so I never received it. I never wanted it, I didnt order it, and I didnt receive it. You owe me $184.99 and you have owed it to me for six and a half weeks. You took weeks to ship it. This has been going on for months.Initial Complaint
03/19/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I cant believe customer service is so far gone that I have to file a complaint over $6.00. I placed 3 separate orders and each order I had the choice of **** $8 or ***** $10 for shipping. All 3 orders I paid $10 each for shipping via *****. Their computer decided to send all 3 by the cheaper **** and pocket the $2 difference I paid for *****. Thats $6 total for 3 orders I am due refund to my credit card. You cannot charge someone for one service and change it without refunding that difference as well. Its matter of principle. This has nothing to do with shipping time, I only picked ***** because twice a week mail is skipped on my street due to carrier staffing. I figured ***** would be the safer carrier so I paid the extra. All 3 orders were on the same card so refund to the card on file. Orders are SO-*******, SO-******* and SO-*******.Initial Complaint
03/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 6 The Glock Store in ********* received my pyramid trigger back because it didnt work. Their website return policy says they have a 30 day money back guarantee if you are unsatisfied. My product didnt work. I called and received a RMA ***** to return it. The agent asked me I wanted a replacement or a refund. I said refund. On March 16th I received a repaired trigger in the mail. I called and was told there are no refunds for a used trigger. How can a trigger be used when it never worked? I was told my account would be removed, there would be no refund, and they would not do business with me anymore and then hung up. Im out $159.99 for my purchase of a trigger that doesnt work.
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Customer Complaints Summary
26 total complaints in the last 3 years.
3 complaints closed in the last 12 months.