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Complaint Details
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Initial Complaint
01/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Breast lift and augmentation on April 27th 2021. Surgeon dismissed concerns immediately after surgery that breast did not appear to be lifted. Reported 2 months later that left breast was visibly lower, areaola placement is so high that It is always visible if I bend over (wearing a bra) and that there were stitches popping out of my skin not dissolved. I was told that I needed to wait a year for full results. Submitted a request for evaluation to the same company last month . The recommendation was a BREAST LIFT AND AUGMENTATION . The price was 1500$ more than I originally paid . When I called to question why I would be paying more for the same surgery that wasn't done correctly the first time , I was advised that now patients are being told that "you may need more than 1 surgery for desired results "??? I was advised that the original doctor could correct the work for 3500$ + cost of the new implant 700$ (I originally paid ****). The original doctor was very dismissive of my concerns and I am not comfortable going back to him. I was advised that they would try another doctor to see if he would provide a discount. It's been over a month with no follow up or resolution .
Business response
01/03/2023
Hello, thanks for your email. I am actually working with this patient on her case and have been in touch with her, since she wants to go with a new surgeon and I have to work with many different companies to get her the best rate possible, it does take some time (especially with the holidays mixed in). The patient has my direct line and email address to follow up with me and I will continue to send her updates as I have them. If you have any further questions. Please let me know and I am hoping to have an answer to her with the pricing in the next week or 2, I did let her know as well today. Thank you!
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Request ConsultationCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.