Customer ReviewsforScripps Health

Avoid them at all costs. They're scammers who will fabricate bills on your name and charge you for them. And if don't pay their fabricated bills, they will send them to collections. These scammers will cause you to develop stress (or more stress) and give you other problems.

Hello Mr. **** *****, I am sorry to hear of the difficulty you have been having with charges for appointments that you have attended with one of our doctors here at Scripps. I have forwarded your complaint to our ************** Manager and requested that she review your billing history for accuracy and then contact you to discuss with in the next 24 hrs. Thank you,***** D Patient Relations/Risk Management Coordinator.

Scripps has become a bureaucracy that does not care about health care. I am a retired Neurologist and Internist. When I first came to Scripps 9 years ago, I interviewed doctors and found a very component Internist ****** ******. He was the only one who knew how to correctly do a ********. At the beginning of this year, Scripps no longer took my **************** I was not notified until I tried to make an apportionment with the dermatologist, in March 2024, for a possible melanoma. It took 4 hours to discover that Scripps no longer took my insurance. I had the melanoma treated by a friend in *******I changed my insurance company to one accepted by Scripps. I called after working thur a chain of voice mails and 2 disconnects to someone who said "Let me get you on the web site and walk you through taking a picture of the card and uploading it" -... all this for 2 pieces of information.****** ****** left Scripps and I received no notice until I tried to renew my blood pressure medicine. They could not tell me where he went. I called 5 times to get the prescription renewed - I was give many promises that the refills would be processed -a total of over 5 hours on the phone and 14 requests from CVS. Finally, I was told that I had to make an appointment with a new doctor - to renew a blood pressure medicine I have been taking for 10 years and I monitor by blood pressure. But I am booked for 6 weeks on a trip.When ****** has been on vacation, I have seen other doctors - all but one did not do a correct exam for my neuropathy and several other issues with the physical examination. One had me fill out a 3 page questionnaire and did not look at it.This is a joke,. Run fro Scripps.

Hello ****************, I am sorry to hear of the difficulties you have been having with obtaining your medications among other issues. I have sent your concerns to the leadership team that oversees the *********************** Internal Medicine department and asked them to reach out to you as soon as possible to go over your concerns and help get these issues resolved. Thank you ***************************************** Management Coordinator.

I have been trying to get a billing error resolved for the last 4 months. Every time I call they comment that a $1,700 adjustment was approved and say it should be applied by the following Monday. I then call back on the next Tuesday because the adjustment hasn't been applied and they tell me they will escalate. I follow up every Friday and the same thing happens again. I've spent at least 10 hours on the phone for this issue. I've been a Scripps customer for over 9 years and I'm now looking for new doctors for my entire family because of this issue. The **************** representatives are always friendly but nothing gets resolved.

Hello ******************. I am sorry to hear about the frustration you have been experiencing with the billing and I have reached out to our billing manager. She let me know that she has reached to out to you, unfortunately you were unavailable but that she was able to leave her contact information along with an apology for the delay on your voice message. Thank you for reaching out to us here Scripps and I hope we were able to get this issue resolved.Respectfully, ***** D Scripps Health ********************** management Coordinator

In 2022, I was admitted to a Scripps ER, treated, and released. During my visit, I was thoroughly taken care of. I was asked if I wanted a series of tests, and I stated that I would pass if they were very expensive or not customary. I was reassured that I had excellent insurance and agreed to the physicians' recommendations.However, the total charges amounted to a staggering $36,140.10 for a one-day stay. My insurance paid $22,549.46, and there were some adjustments, leaving me with an unpaid balance of $6,795.32. I contacted the billing department and applied for financial assistance in August 2022, providing my W2s, tax returns, and other necessary documents. I then did not hear from Scripps for 20 months.Recently, I received notice that my financial assistance request, submitted on 8/25/2022, was denied on 9/23/2022. I never received any notice or information about this decision. Imagine my surprise to receive a threatening letter and final notice of my past due amount 20 months later. When I called Billing to ask why I had not been informed about my denial, they had no answer.I am aware of several lawsuits and documented instances of Scripps overbilling. When I spoke with Blue Shield (I had the second-highest PPO Gold Plan), I was informed that they pay for what is customary and set by the local medical review board. Scripps was asking for unreasonable reimbursement and delivered care that *** not have been customary or appropriate.The LA Times, which has documented how Scripps has illegally marked up patient encounters in the past (***************************************************************************************************).It is astonishing that an organization can take two years to bill someone, receive over $20,000 in payments, and then treat a client so poorly with no follow-up or client service for 20 months. I am now being threatened and railroaded after 20 months of silence. Good care but billing predatory behavior. Avoid at all costs.

******************, I have read your concerns with our billing department and your insurance deductible. I will forward these concerns on to our financial aid team and billing manager and ask them to contact you asap to discuss. Thank you.**************** **********************************

AWFUL! I have made three visits in 2024 and have paid my co-payment each time. Scripps requires the co-payment prior to any service, so I have paid my correct co payment each time. After each visit, I am erroneously billed HIGHER priced co payment and my co-payment that was made at the time of the visit was not applied to the "balance" I have contacted Scripps Billing 6 times to resolve this and also have had HealthNet contact them as well to correct the issue. I've provided an explanation of benefits was told that the billing would be resolved. I was given a reference number and told the bill would change but it never did and they are request an additional updated explanation of benefits, again. I've spent countless hours trying to resolve this and Scripps continues to send me through the same hoops I've already jumped through. I've paid three $30.00 co payments for three separate visits, yet Scripps is charging me three $40.00 co payments and my three $30.00 co payments have been stolen and not applied. I have receipts showing the co payments were made yet Scripps billing isn't showing the co payments and refuses to bill me properly. I am being stolen from and this needs to be resolved.

Hello **************, I am sorry to hear of the difficulties you are having with billing and thank you for bringing this to our attention. It appears that our billing office has been in touch with your insurance provider and are waiting for some paperwork to hopefully get this resolved. I will be requesting that the billing leadership contact you and discuss where this is at in the resolution process. Thank you ************ Scripps Patient ************************************

Let me start by saying I have never been to an **. I went to the ** after coming home from a trip. It was after 8PM and this was my only option. Upon checking in, I specifically told the associate I was only at the ** to get a prescription for an infection in my finger and that it was NOT an emergency. Getting a ******************* later for over $3000 later, left me appalled. At no point did the associate tell me that this would cost what I was billed, nor did she say that this is not considered an emergency after I told her exactly what I needed. EV**YONE I have told this story to, including my doctor, my insurance and many others, said this is not right. I have been trying to get this resolved and unfortunately, I have had no luck. The billing department and their management are rude, disrespectful and only out to get your money. I had one manager, at a high level, argue with me instead of having any compassion and another literally hang up on me. I have no idea why the billing department is handling customer service/patient relation issues when all they are out to do is get your money. Again, this was for a prescription for an infection in my finger. The prescription cost $2. I used to think Scripps was a respectful place of business, but it turns out that they are only out to get your money. Taking advantage of patients with surprise billing is very unethical and I have no idea how this is even *********** not forget that Scripps is a $4.3 billion non-profit.

A comprehensive and meticulous audit was conducted for ************** account, ensuring that services were accurately billed and adjudicated based on the patient's benefits.

I have been trying since October to get a bill resolved. They are charging me for coinsurance after paying $300.00 copay. Scan Health says I shouldn't have to pay this. I've got multiple messages and multiple calls. I have a reference number. They said it would take 2 days to get a reply. That was a month ago.

Hello ********************, We are sorry to hear about the troubles you have been experiencing. I will be forwarding your concerns to our billing department leadership and asking them to contact you by end of business today to help resolve this issue. Thank you,************

Scripps Customer Relations does not return phone calls. I see on thread that others have the same complaint. They do not appear to be accountable to anyone. That is always bad for business.

Hello **********************. I am sorry to hear to that you are having difficulty with getting in touch with our Patient ********************** It does appear though that on both occasions you have called the call has been returned. The first time someone answered the phone and did not speak they only hung up after the staff member introduced themself. The second time your call was returned the Robo call blocker that is set up to screen your calls gave the message "THE NUMBER YOU CALLED HAS DECIDED NOT TO TAKE CALLS FROM THIS NUMBER AT THIS TIME. GOODBYE.." and the call was ended. I will let the Patient **************** know that you have reached out on the BBB website and have them try to contact you again using alternate number other than the one you left in message. Thank you,************

I am a safe company out on the East Coast and I have done some work for this company, I must say it is impossible to get paid. It takes seven or eight months no one ever answers the phone. They are not responsive their employee *****************************, who is apparently their bookkeeper is incredibly rude and nasty. She says unpleasant, unprofessional and rude emails. And they dont pay their vendors.

Hello, I am sorry to hear about the difficulties you are experiencing, however in researching our vendors we did not find your company as an entity we have done business with. I believe this was sent to Scripps *** clinics in error. Thank you,************,*** **************************

In short: Scripps Health egregiously and erroneously overbilled me for a simple and brief ** visit following a nearly resolved case of anaphylaxis. Beyond Scripps errors, they are wholly unresponsive to patient follow up and do not provide cost information required for compliance with federal regulation.What happened: I went to the Scripps Memorial Hospital La Jolla Emergency Room in late May 2023 out of an abundance of caution following anaphylaxis. I had successfully self-administered an EpiPen hours prior but had very subtle (not life threatening) lingering symptoms and decided to visit the ** just to play it safe. My visit in the ** was quite brief (no more than 1.5 hours from arrival in the waiting room), the team checked my vitals and confirmed I was stable, gave me some Pepcid and administered one additional EpiPen just to be safe followed by an immediate discharge.Scripps billed my insurance ~$13,500 and said I had a remaining responsibility of ~$1,300 and provided a bill with little information (the only line items were pharmacy, supplies, emergency services, and other). I spent a month working to get the detailed bill from Scripps, and immediately spotted errors, including being billed for additional EpiPens and adhesive that was not used in my care. In reviewing the bill I also wanted to compare my charges against Scripps chargemaster, but was unable to do so because the hospitals file was not made available in a machine readable format, which is out of compliance with CMS regulation. After connecting with the billing department (and receiving confirmation of these errors), Scripps took weeks to review and issue a decision on the complaint only to conclude that no changes were required to the bill. My research and careful follow through was met with a simple denial with no effort at substantiation on Scripps behalf.

Hello **************, I am sorry to hear about the issues you are having with the billing from your visit to one of our hospitals. I will be forwarding your review to the Scripps Memorial hospital Patient relations department as well as the ****************** and requesting that someone reach out to discuss your concerns. Thank you,************** Scripps Clinic Patient Relations coordinator