ComplaintsforCheckthem.com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
the site https://www.checkthem.com is not honoring opt-out lawsover the past few weeks, Checkthem.com has become completely unresponsive to all manner of removal and opt-out requests across all methods of communication.On occasion, some data broker websites can stop honoring removal requests for a temporary period of time, for reasons unknown, however opt-out is a law and I would like www.checkthem.com to honor opt out requests. My work is with the federal government and I do not want my address and phone number listed. Kindly assist checkthem.com to honor opt out requests.Business response
02/04/2022
Hello,
If you are having trouble with our Opt-out page and are unable to remove yourself, please provide ALL of the following details via direct email to Support@checkthem.com and our staff will remove your information:
Full Name as listed
Age(as it appears on our site)
City and State(most recent listed on our site)
Additionally (optional): A link or screenshot of the profile you want removed.We have no record of any prior communications from you.
Thank you.
Customer response
02/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
01/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I requested the site CheckThem remove my information on Jan 12 and they are not responsive to my request.Business response
01/20/2022
Hello,
You have been successfully opted out. You may need to clear cookies and or browser history to see changes.
Thank you,Customer response
01/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *********************************
Initial Complaint
01/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I completed an opt out request on Jan 12, 2022 on the CheckThem website and my information has not been removed.Business response
01/20/2022
Hello,
You have been successfully opted out. You may need to clear cookies and or browser history to see changes.
Thank you,Initial Complaint
01/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Requested removal of my information on 1/11/22 and nothing has been removed as of 1/18/22.Business response
01/19/2022
Hello,
You have been successfully opted out. You may need to clear cookies and or browser history on your browser to see changes.
Thank you,Initial Complaint
01/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I have been attempting to remove my information from this website since August. Nothing has been taken down.Business response
01/06/2022
Hello,
You have been successfully opted out. Please allow 24 hours for the website cache to update. You may need to clear cookies and or browser history to see changes.
Thank you.Customer response
01/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Initial Complaint
12/26/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This website: https://www.checkthem.com/results/***************************/********/**/ is keeping information on me and they have my information available on the internet. I have requested they remove my information and they will not.Business response
12/27/2021
Hello,
If you are having trouble with our Opt-out page and are unable to remove yourself, please provide ALL of the following details via direct email to Support@checkthem.com and our staff will remove your information:
Full Name(as listed)
Age(as it appears on our site)
City and State(most recent listed on our site)
Additionally (optional): A direct link or screenshot of the profile you want removed.
Thank you.Initial Complaint
12/16/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I submitted an opt in August and CheckThem has never removed my information as requested.Business response
12/17/2021
Hello,
You have been successfully opted out. Please allow 24 hours for the website cache to update. You may need to clear cookies and or browser history to see changes.
Thank you.Customer response
12/20/2021
My information is still showing, I searched the site: https://www.checkthem.com/results/*************************/Business response
12/21/2021
Hello,
As mentioned, this profile has already been removed. You may need to clear cookies or browser history on your device to see changes.
Thank you.
Initial Complaint
11/23/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Hi the website check them makes public all my personal details about my home address, phone numbers, age, family members, etc. that I would like remain private. The company has been unresponsive to requests to please remove my personal information. Please see included link:https://www.checkthem.com/name/***************************/Business response
11/24/2021
Hello,
You have been successfully opted out. Please allow 24 hours for the website cache to update. You may need to clear cookies and or browser history to see changes.
Thank you,Initial Complaint
11/22/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This data broker has my personal information listed publicly and will not take it down regardless of requests from my privacy company, DeleteMe. They are unresponsive and I did not consent for my information to be used and published in this manner.I want them to take all of my information down immediately.Business response
11/23/2021
Hello,
If you have not yet used our Opt-out page and want to remove your profile, please click on the link below for our fastest Opt-out option(allow 24 hours for cache to update):
https://www.checkthem.com/optout/
Be sure to click on the green tab that says "choose" next to your name once you locate your profile.
If you are having trouble with our Opt-out page and are unable to remove yourself, please provide ALL of the following details via email to Support@checkthem.com and our staff will remove your information:
Full Name
Age(as it appears on our site)
City and State(most recent listed on our site)
Additionally (optional): A link or screenshot of the profile you want removed.
Please note that it can take up to 2-3 business days for our staff to process your request. CheckThem will only remove profiles that pertain to you. Opt-out requests for other profiles pertaining to relatives, friends or other individuals will not be processed and must be requested by those individuals. CheckThem is not responsible for information/links published on other search sites such as ******* Yahoo etc. If you are still seeing your profile information referenced on the mentioned sites after your profile has been removed from CheckThem.com, you will need to contact those sites directly and have them update/remove the outdated information.
Thank you,
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Customer Complaints Summary
16 total complaints in the last 3 years.
0 complaints closed in the last 12 months.