ComplaintsforSullivan Solar Power
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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sullivan installed solar in 2021 and purchased a 10 year warranty. The system no longer worksBusiness response
10/03/2023
Sullivan Solar Power is no longer in operation. I personally cannot carry the warranty for ****** customers of a $50MM corporation that is no longer operating. *************** to this email solely because I was the founder of the company and am doing what I can to support my customers. As part of that effort, the website has been kept live for customers to reach out if they need help. **************** has submitted no request for assistance through the website. Once she does, I will do what I reasonably can to assist her.Initial Complaint
12/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
Solar installed 11/2019 with 10 year warranty on roof and panels Roof now leaks. Company out of businessInitial Complaint
07/18/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Sullivan solar went out of buisness leaving us with non working equipment that we had requested a refund for, after the 3rd non working back up battery was installed. We were ignored and they kept making a promise of a refund but closed the buisness instead. We need help. Going to be filling a lawsuit soon.Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Sullivan solar went out of buisness The back up solar battery that was purchased by me and paid for in full never worked and we don't know how to recover our financial loss.Initial Complaint
03/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have a Sullivan Solar Power system at my home for solar power. I have purchased and extended warranty to cover the system for service, repairs, malfunctions, etc... I am now aware that Sullivan Solar is out of business and has provided no information for anyone taking over the service of their customers. What are the next steps in terms of the money paid for the extended warranty (possible refund) and or finding out if someone is buying out their company. Thank you for any help you can provide.Initial Complaint
02/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I purchased a complete solar panel system from Sullivan Solar Power. Their license number ********************. The date of the transaction was 05/03/2016. The total amount money paid in full was $28,463.00. The entire amount was paid July 1, 2016. As part of the contract Sullivan Solar Power committed to a warranty system installation for 10 years from the date of system commissioning. Sullivan Solar Power provided 20-year warranty on the inverter. My dispute is the warranty contract. I was led to believe by Sullivan Solar Power (including the founder and owner ****** Sullivan) that business was solvent. As of December 2021, Sullivan Solar Power have closed their business. I have called SSP no answer. The warranty is void. SSP Job Number ***********. Proposal for work dated 05/03/2016.Initial Complaint
02/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Purchased my home with a solar panel System provided by Sullivan Solar. Recently have been trying to contact them for service due to discrepancies in lotusNOC net generated reports vs SCE net generated kWh. I have not been able to get a hold of anyone and all emails have bounced back as undeliverable. Im searching them I see they have recently abruptly shut their doors I still have a warranty in place. What recourse do I have to get my system serviced and worked onInitial Complaint
01/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I purchased my house on 5/2018, it included a solar system that was and still under warranty , I have contacted Sullivan Solar Power numerous times to inquire about the system and become familiar with it, no answers to my calls, I recently noticed a loud noise from the solar box outside the house, I tried to contact them again, no answer.Please help .Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I purchased a solar power system from Sullivan Solar Power which they installed 3 years ago. The system came with a service contract and a warranty from Sullivan Solar Power. The company has apparently ceased to operate and does not answer their phone or respond to email. I am worried about the future operation of the system that I purchased from them.Initial Complaint
11/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Sullivan Solar went out of business without notifying any customers. We have a 25 year warranty. Who is supposed to service us now?
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Customer Complaints Summary
14 total complaints in the last 3 years.
0 complaints closed in the last 12 months.