9 Customer Reviews
Review from Elaine L
1 star11/06/2024
I received a text earlier from this company and it also has to do with renting a car from Ace car rental. I just disputed the charge and hoping Ill be able to stop it. Do not rent from a car rental!Review from Brian S
1 star10/31/2024
I received a toll violation notice from them from my ACE car rental. I was told I had to pay $89 immediately. I requested the plate number and they did provide it to me, but told me they could not give me the actual citation number. To pay the fine, I called Metro Express Lanes, gave them the plate, date, time, my name and the rental company address. Paid the $13 toll citation and sent the company the confirmation number. THEN, they told me I still had a $50 administrative fee I was required to pay per my rental agreement. It's a lie, the agreement says nothing about that at all. Don't pay these liars. A $75 "administrative fee" is blatant scamming.Review from Jen J
1 star12/07/2023
I too rented a car down in ********* (CarRentalCafe) and two weeks later received a $125 invoice from *****. Thanks to these reviews I dug around and found that SR-54 is operated by SANDAG (********* fastrak). Even though their website says they only manage the 15 and 125, SR 54 is part of the 125. I called them up, paid the $2, had the $40 fee waived since it was the only offense. BTW, CarRentalCafe said it had to be paid through *****. Now a word to the wise when renting a car: you can add the plate to your fastrak and just remove it when you return the vehicle. ****** learned.And eff-off to these scam businesses! WTF!?Review from John J
1 star03/04/2023
I rented a car from ACE/Mex-Rent-A-Car in October. On 12/15 I received an email from CVM for 2 toll road violations of $106.70 each. Unfortunately I paid the invoice immediately. Then 2 weeks later I received a letter in the mail from TheTollRoads.com, dated 12/20 with a Notice of Toll Evasion for the 2 violations of $6.75 each, and a note that the amount due will be $106.70 each if not paid by 1/19. I called them to explain that I had already paid CVM for this. They stated that they are not affiliated with CVM, that they had not received any payments for these 2 violations and to pay them to avoid late fees. I called the car rental counter at ACE for an explanation and could not find anyone who spoke enough English to carry on a conversation. I submitted all of the documentation to ********** to dispute the credit card charges to CVM, but CVM argued that they were an authorized toll road violations collection agency and so I am out all the money that I paid them - which they did not pay to TheTollRoads.com I cannot explain how they run their scam. They must be in cahoots with ACE to have obtained my rental information and email address.Review from Ashley S
1 star07/21/2022
This place is a SCAM. do not give them your credit card info. I received a ticket for $50, paid the $50 ticket, yet this company came to me saying I owed $150. They will not give you any proof that they actually paid the ticket. Its a shame CA allows companies like this to still be in business. It's sad they have employees that are okay ripping off people in such waysReview from richard r
1 star07/20/2022
I received an email from @cvmsd.com asking for $60 to pay for a "toll violation" of an rental car I used in ********** 1 month ago (bridge toll). I called bayareafastrak.org, check their number number on their website, talk to a real person, give them the license plate number, the toll invoice was $6. So I directly pay $6 with bayareafastrak.org. Great customer service. Do NOT encourage cvmsd.com for their predatory practices.Is there a no star option here for this company?Review from jerry m
1 star05/17/2022
I got 2 violation ticket from them for 57 and 54 each, then I go directly to metroexpresslanes.net and paid by phone, it's 11 total. so they charge $50 extra each. it's from rental company ace. if you got these do not pay and go directly to highway compaanyReview from Shabina A
1 star03/15/2022
Im a physician trying to help veteran and visit ** for work. I got a email from citation and violation management of $106 plus $50 fee for passing the toll. There are so many complaints about this company. I BELIVE this company should be monitored and closed down. The fee is ridiculously unfairly high.Review from JAIME V.
1 star11/29/2021
How is it possible that this company is still open? I imagine only in the ******************* this type of company can exist. This is totally a fraud. They charged my credit card without my authorization $106 and then after 3 days I received the true invoice for an unpaid toll for the amount of only $ 6. I immediately made a claim to my credit card on and they gave me the money back. I sent CVM at least 4 emails and of course, they didn't reply to any. I still wonder how a company that is obviously a fraud continues to be open.
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