ComplaintsforBoutique Air
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Complaint Details
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Initial Complaint
09/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Chat on www.boutiqueair.com Conversation started on : Wednesday, August 10, 2022, at 17:46 (GMT+0)[17:46]Customer Support: Welcome to our site, if you need help simply reply to this message, we are online and ready to help.[17:51]*****************: Here is my receipt for reimbursement for my canceled flight #4b843 on 8/4/22 from *** to aoo. Please confirm receipt [17:51]*****************: File : https://tawk.link/5c6f43193341d22d9ce581d0/vc/62f3eeea88225e9c49b7d19c/v/f6663b9187635eba9b798ac7e73accbaa01399d5/15A358B9-6139-431F-B4FE-3F035C348D3D.jpeg [17:51]Fate has joined the conversation [17:52]Fate: Thanks for reaching out, you'll need to send this receipt to ***************************** My flight was canceled on 8/4/22 and Im waiting for my refund. **************** doesnt answer the phone or respond to emails. I sent my receipt via chat, email, feedback and regular mail and have not heard from anyone.Id like a refund on my flight and reimbursement for an Uber for transportationBusiness response
11/28/2022
I was forwarded this complaint from our HR department. However, by the time I received the complaint I was unable to respond.
For this particular incident, the flight was weather canceled. Since weather is not something we can control, we do not offer any alternative transportation reimbursement and the passenger (***************************) was notified that her alternative transportation claim was denied for this reason.
However, her actual flight is eligible for refund. ******************** purchased her flight through a third party, travelocity, and was informed that she will need to contact them for her flight refund as they took payment and completed the flight reservation in their system.
Is there a way that this claim can be marked as answered?
Thank you for your assistance.
--Best regards,
*******************************Regional ManagerBoutique Car ManagerInitial Complaint
07/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My flight with Boutique Airways from Masseena ** to *** was cancelled December1st 2021.I had to pay $40 to bus Masseena to ******** ** Airport and pay $175 to Rehan Airport in Wshington **.I filled in a refund form. They said they coudn t srnd my cheque to ******, where I live. I then gave them my ******** address; ************************************************************. I did this 4 times since April 2022. I still haven t got my refund BoutiqueAir Hi ******,Your flight 4B853 from MSS to *** on 12/1 has been canceled. You can contact travel customer service for details (see ***************************** ******************** policy is available as an attachment to this email.Traveler Services If you have any questions about your flight, or need directions to the airport, please email or call our customer service team.Customer Service <*******************************************************>************Business response
08/02/2022
Hi ******,
Can you please follow up to ********************************.
We will issue a check to your ** address.
Apologies for the delay and confusion.
Customer response
08/08/2022
Complaint: 17612148
I am rejecting this response because:
Sincerely,
*************************y Subsystem <****************************>
?
?
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To:
You
Mon 2022-08-08 12:00 PM
Hello *************************,
We're writing to let you know that the group you tried to contact (csman) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:
* You might have spelled or formatted the group name incorrectly.
* The owner of the group may have removed this group.THE ENCLOSED EMAIL ADDRESS IS INVALID
PLEASE GIVE ME A VALID EMAIL ADDRESS
Initial Complaint
04/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I had a reservation on Boutique Air this morning. First it was delayed and then cancelled. We were at first told there was not enough personnel and then told it was machinical. Their next two and final flights we told were overbooked. Thats it. No help whatsoever. No other airline flys to ********, **. No offer of compensation, a shuttle no other way to get there. There were only 3 people listed for the flight. How convenient that there was suddenly a zmechanical problem. I feel like our money should be returned and we should also be compensated at the very least another flights worth from this airline.. I ended up helping a lady with a 16 month old baby with no where to go and now at to get home. HORRIBKE CUSTOMER SERVICE.Business response
04/11/2022
Hello,
We apologize for the inconvenience.
Please see the attached reimbursement form for mechanical cancellations.
We look forward to resolving this with you.
Customer response
04/12/2022
Complaint: 16971344
I am rejecting this response because:
Sincerely,
***********************The link I was sent from Boutique Air will not open. Also, it has been 2 weeks and I have not received a refund as they said I would. Horrible customer service. This "mechanical failure" was suddenly fixed for the next flight. Could it have happened as there were only 3 passengers on our flight? just wondering. The next two flights were overbooked. We were left stranded. Finally got a car and took the mother with her 16 month old son also stranded, with no way to get home, to ******** with us and drove. I am not sure anyone else would have wanted to drive with someone they had never met before. Come on Boutique air. I am quite sure you can do better then this!Business response
04/16/2022
Hello,
We apologize again for the inconvenience.
Please reach out to ******************************** and one of our customer service agents will be able to assist you with an update on your refund.
This email is our senior management team in **************** and will be able to assist you promptly.
Thank you.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.