Customer ReviewsforLyft Bikes & Scooters

Terrible customer service. I have now had two negative experiences that lead me to leave a review. Several months ago, I was unable to unlock and use any bikes. Several times I chatted with a customer service agent who said they could not figure out the problem, but that I would hear from a specialist that could help me. That never happened. I went almost 3 months without being able to ride a bike, all while having paid an annual fee. They never offered to refund me for that lost time, or give me any credit to make up for it. Eventually, I was mysteriously able to ride again. Now, today, I was charged for a ride, even though I have an annual membership. Customer service said my account isn't active because my annual payment didn't go through. They said they emailed me, but they did not. My credit card is active, not expired, loads of available credit, etc. They won't try it again. Will only suggest that I try another card. And no offer of refunding me for the ride. This company does not care about its customers in the least. And, as I know they are operated by Lyft, this reflects very poorly on Lyft. I need to use Citi Bike, and will continue to, as it's the only bike share option in NYC, but I do not need to use Lyft.

I paid for the membership and they locked my account for no reason at all. Now I dont have my money and cant use the service I paid for! They not providing any explanation, the worst customer service ever.

Divvy bikes stole $110 from me. The docking station was full and I made two help tickets. There were bikes parked all over the station and area. Divvy never helped with any of my help tickets. Someone then took my bike and rode it for days. Divvy does not care and gave me two of the same form responses refusing to assist with my issue. They stole my $110 when the ride should have been no more than $4. Divvy is meant to be an affordable option to get around chicago without using cars or other environmentally harmful modes of transportation. It’s unfortunate Divvy stole $110 from a chicago citizen. It’s also unfortunate their customer service sends you multiple of the same form responses with zero remorse or willingness to help. Very disappointing.

In terms of pricing for both membership fees, as well as which usage in time its great however when it comes to customer service, customer service is Mediocre

On April 20th, 2024, my boyfriend and I rented out two bikes for the first time in dc. We only rode them for about 3 hours or less. 5 days later was charged $250 for a lost bike fee. Both bikes were returned at the same time. I tried calling customer support but they just tell you they will send an email for further assistance. We guarantee we returned both bikes. If there was a way to prove it we returned Both, we would. The bike they charged is Bike #W2511

No available docks when returning bikes. Called Divvy and were told to stop bikes and leave them. Were charged over $220 for bikes they said were running for over 24 hours. 3 emails and 3 phone calls later and no response from Divvy.

This companys customer service is either fully AI with no human review or reviewed by people who think humans are robots. I had an issue with a bike on a ride and reached out to report the incident immediately after it happened. As such, I was not expecting an email inquiring about the issue as if I had not already explain everything, and I did not see these messages until much later. Because I did not reply to these messages, I was charged a 275$ lost bike fee non-refundable Upon discovering this, and reminding Divvy that they already had all the information required at the time the emails were sent, they refuse to refund the clearly erroneously charged fee on the basis that the fee in non-refundable. They ignore all attempts to have them explain how this is acceptable when the justification for the fee had been nullified prior to the email, but missed by their own staf. Any human understands that fees charged by mistake are to be refunded regardless of any undefinable status. Erroneously charged fees should be understood as never having been charged in the first place. They simply ignore requests to explain or clarify. This is the thanks I get for being in the top 2% of their riders according to their stats on my profile.

I requested a ride but **** put a hold on my account refusing to send a ride for me. I was ignored by customer service chat but was given a $5 coupon after complaining about the length of time waiting while getting threats they would end my chat due to lack of activity which was on their behalf. I was never refunded the amount that taken from my account neither did I get a ride to my destination.

Beware!!--Lyft and ******** are now one and the same company, and Lyft's acquisition of ******** has been at the expense of ******** users. I was formerly one of ********** biggest proponents; sadly, after my maddening, ********** experience with ********/Lyft, I can never recommend ********, though I fundamentally support the concept of bike sharing for all ***********.After a problem with Lyft which was ENTIRELY on their end (a grayed-out SUBMIT button when I repeatedly tried to go through the mandatory payment verification process), Lyft suspended my access to their car services, disclosing only after extensive effort to obtain elucidation that I had been identified as a 'fraud risk' (I have perfect credit, the idea that I'm a fraud risk is hilarious). Then **** ALSO suspended my ******** account, though my annual account had just renewed. I could never get through to a living person (beyond the basic ******** help line staff) to resolve any of this; I wrote several detailed emails to the customer support email, and repeatedly received unhelpful one-line responses that I suspect were produced by a bot. Beyond the extraordinary frustration of having my account arbitrarily and wrongfully suspended, ******** had been my means of commuting, so this was a serious inconvenience. I recovered; I bought my own bicycle and an e-scooter. However, the retaliatory suspension of my ******** account by **** was shocking, upsetting, and continues to impede my ability to get around the city. I live in a 4th floor ******, and can't always lug my bike or e-scooter down the stairs and bring it with me on the subway if headed to the other side of the city. It bodes ill for a company that expels its formerly most loyal customers. Far from being a fraud risk, I was (if I may say so) an excellent ******** citizen* * **** **** *** ****** ** ***** **** *** ****** ** *** ******** ***** * *** ****** **** * ***** ** *** ****** ** * ******** ****** ** *** ******

SCAMMERS! At the kiosk, they advertise the bikes cost $1 to unlock and the first 30 minutes are free. Additionally, on **************************************************************************** it states "The Single Ride is just $1 and includes the first 30 minutes of one ride on a classic bike." I made sure to set a timer to avoid any additional charges. When I checked my account, I had multiple small charges which would eventually amount to about $50! How did we go from $1 to $50?! I called customer service and the first gentleman I spoke to, ******, kept repeating the same thing to me: "the websites states... this is the policy... these charges are valid..." Just like another reviewer stated, it sounds like they are reading off a script and offer no real assistance. I requested to speak to a supervisor (which took a lot of convincing) and after being put on hold while ****** "grabbed his supervisor," the call eventually hung up. I immediately called back and began speaking to someone new who was now giving me DIFFERENT information from the first gentleman. He says one of my bike rides was 42 minutes long which is NOT true (like I said, I timed my bike rides). Long story short, this second man I was speaking to ended up hanging up on me! NO ONE THERE HAS ASSISTED ME WITH THIS MATTER! THEY ARE SCAMMERS! I will not stop fighting for my money back!!!