ComplaintsforVitagene
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Complaint Details
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Initial Complaint
10/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a Vitagene kit on Amazon in 2018 for $55.04. I was under the impression that any time I wanted to access my results from that point forward that I could. I logged in today and unfortunately it looks like my report is gone. I would like a refund and explanation. It also looks like the customer changed names and the site looks completely different from how I remember it.Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought my DNA kit in March of 2020. There is no expiration date and when I registered my kit on February 25, 2023. I received a confirmation email that they would send the reports once they received my kit. The website is fully accessible and responsive with no Indication that the company is no longer providing service. I mailed out my dna sample. I had not heard back from *********** so I emailed to ask what the turn around time was. A rep emailed me saying they were no longer in business, they will not refund me and that I can dispute the charges with my bank. I paid for a service they did not provide and I even received an email on Feb 25, 2023 saying everything was in process. Only to be told they will not refund me and to dispute it myself with my bank. This is not fair that they get to keep my money and that they feel they dont owe me either the results of my DNA test or a refund.Initial Complaint
03/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order date: 1/14/2022 - they have an actual office in **. This means people should have the right to return the product.- Accidentally purchased through Apple Pay without intent of purchasing product. - Shady company that is crooked and wont refund. I never touched the product because I was not supposed to buy it in the first place.-Awful customer service and they were not considering my case to be valid. -said I may have contaminated the product which is why refunds arent allowed. - they never listed as final sale. They are lying. I never was trying to purchase because Apple Pay is so quick to accidentally hit the button.Order #******* Price: $114 Paid via Apple Pay
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.