ComplaintsforKibin, Inc.
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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I used the "free paper grader" page of the Kibin website to get feedback and a grade on my essay before turning it in. The page clearly stated that I would receive feedback promptly in 48 hours or less, but it's been nearly 4 days since I submitted it and I haven't received any feedback at all. I am completely aware that the free paper grader grants this business the rights to my paper (hence, it will most likely be published to their paid essay database), so it's absolutely unacceptable to take the rights to my paper and profit off of it without even giving me my end of the deal. I have contacted the business twice, and they promise ***** hour responses but I have not received any contact back from them. I have confirmation that I have uploaded my essay provided below.Initial Complaint
01/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for a yearly subscription to Kibin to help my daughter's with writing and essays while they were in high school. Last of my children graduated in June 2022. My subscription would end January 20 2023. I did not renew it. On Dec 20th at 3am according to Kibin, they sent me a renewal email. I did not ever see this email. So on Jan 20th they charged my account without my permission 59.95$. I emailed Kibin to ask for a refund and told them I didnt authorize a renewal or get an email about renewal. They refused to refund me what was charged. I am seeking a refund of 59.95$.Business response
02/02/2023
******************** indeed signed up for an annual subscription on January 20, 2022. At the time of purchase, all customers are informed that subscriptions renewal automatically unless cancelled, which can easily be accomplished via the user's account settings. We also inform customers at the time of subscription that we do not refund subscriptions in full once they are used to access content on the site. Customers agree to these terms in order to proceed. Furthermore, we also send an automatic notification for all annual renewals one month in advance of the renewal date and have confirmed that ******************** was sent a renewal notice containing a reminder to cancel if the subscription is no longer desired.
She reached out to our customer happiness team, who confirmed again that her renewal notice had been sent and offered her the opportunity to downgrade her subscription to the monthly plan ($14.95), with assurance that she would receive a prorated refund of $45 and no further billing. ******************** accepted the offer, as demonstrated in the screenshots above from our email client, and the partial refund was issued, as supported by the receipt provided.
We consider this matter to be resolved, especially because the customer agreed to the arrangement that our team extended.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.