ComplaintsforLendingClub Corporation

• Initial Complaint

  10/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Contacted in regards to a loan request told I was fully approved sent all personal and banking info. Told they couldn't put into my checking because it was overdraft I know this isn't true as I've had it done dozen other times he offered me an option to send them first repayment then they would resend me the full amount again I know this is a sign of fraud

  

  Business response

  10/15/2024

  Thank you for giving LendingClub the opportunity to respond to ******* Atchleys Better Business Bureau (BBB) complaint. Were sorry to hear that ******* ******* could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, ******* ******* should take these steps immediately:
  
  1. Do Not give their personal information or bank account information to an unknown caller.
  2. Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  3. Call us immediately at ************. We can confirm the identity of LendingClub employees.
  4. File a complaint about internet-related fraud with the ******************************* at *******************************
  5. Report the **** to their state's attorney general. They can find their state's contact information at ******************************.
  6. If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  7. Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
  
  Unfortunately,scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number,supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees,allegedly to fix problems with their Social Security number, credit report, or issues with the ***.
  
  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username,or password. They may even request their birthdate or Social Security number,leaving victims vulnerable to ID theft and other scams.
  
  If ******* ******* has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above. 

• Initial Complaint

  10/11/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  September 4, 2024 I applied for a loan with ************ in the amount of $18,000, loan #*********. I have previously had loans with them and always had a good experience. This loan has not hit my account and I have reached out to them numerous times with no resolution. Every time I call, I am told the loan proceeds have been sent and that my account will be credited in 2 business days. I have been contacting them weekly for the past 5 weeks. With not knowing what other options I have, I thought I would contact BBB for help. The 1st installment for this loan was due on October 4 for $557.77. I made the payment on October 8th as I did not want this to affect my credit. At this point I'm just wanting the funds credited to my account, so that I can immediately repay the loan. I no longer want anything to do with this company. Any help would be greatly appreciated.

  

  Business response

  10/17/2024

  Thank you for giving LendingClub Bank, N.A. (“LendingClub”) the opportunity to respond to Debra Clor’s Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that Debra Clor submitted an application for a loan on September 3, 2024, and it was approved that same day. In order to issue the funds to the borrower, during the application process we ask them to specify the bank account they would like the funds issued to. If a consumer does not specify a bank account during the loan application process, our system will review to see if the consumer has had a previous loan with us. If there was a previous loan, the system will use the bank account information from the original loan for the new loan issuance.
  
  The loan originated on September 4, 2024, and the funds were issued to the bank account identified from a previous loan. The funds were issued and unsuccessful due to a closed account status. As per policy, members have 30-days from the failed issuance mark to update their bank information and ACH. LendingClub cannot reissue the loan funds until the creditor has returned the funds to us. We will send follow-up emails to the member requesting them to contact us as soon as possible. These emails are sent daily until the 30-day deadline. If the member still has no payment draft method on file, we will reapply the wallet funds to their principal balance.
  
  Debra Clor successfully added a new bank account to their LendingClub account on September 14, 2024. On September 18, 2024, LendingClub attempted to reissue the funds to the specified account. On September 24, 2024, the funds were again returned as unsuccessfully processed. The funds were recently issued to Debra Clor’s financial institution on October 15, 2024, for a third attempt for loan issuance. If Debra Clor does not receive the intended loan funds by October 26, 2024, please have them contact us again and we will be happy to assist.
  
  We appreciate Debra Clor as a valued member of LendingClub and thank you for the chance to respond to their complaint. If Debra Clor has further questions about this complaint, please have them contact LendingClub directly by email at consumeradvocacy@lendingclub.com or leave a message at 415-767-4512 Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer response

  10/19/2024

  Better Business Bureau:
  

  Thank you BBB for helping to resolve this issue. Miraculously after you sent the complaint to Lending Club I received an email from them 2 days later. After speaking to their call center rep, the funds were in my account the following day. As for their reply back on the process of receiving the funds in an expedited fashion, I believe there was a fault in communication with the person who pushes the button to get the funds sent. As they stated that they email the client daily in order to resolve any discrepancy in funding account information, that was not true in my case. I only received 1 email to give them a call for resolution. After that I called them every other day to see what was going on. Every time I spoke to them I was told the same thing, that the funds would be deposited in 2 days. And as for stating that they use account information they have on file from previous loans, I had a previous loan currently with them and automatic payments were being made while the new loan in question was trying to be resolved. So perhaps the person up the food chain who pushes the button to send the funds should be shown how to push the button and look for the current account information.  And as stated in my first contact with BBB I made the first installment on the new loan prior to receiving the funding for the loan. Won't use this lender again, terrible experience. Prior experience with them was perfect. 

  Again, I appreciate the BOB'S help in resolving this matter.

  Sincerely,
  
  Debra Clor

• Initial Complaint

  10/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. ***************** Amount:$30494 Date:9/4/2024 Acct#*********

  

  Business response

  10/18/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******* Simonyans Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  LendingClub provides applicants with important documents prior to loan consummation.  These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.  The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ******* ******** reviewed the TIL and accepted the Borrower Agreement on August *******. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records indicate that ******* ******** received a Personal loan on September ******. Contractual monthly payments were received on the loan from October 2024.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported.  We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due.
  
  A fraud investigation was opened on October 14, 2024, when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on October 15, 2024,and the fraud claim was declined due to there being no evidence of fraud associated with this loan. You were notified of this determination by mail. 
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the FCRA,LendingClub provided a thorough investigation of their account, and it was confirmed that all account information has been accurately reported.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years.  To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.  
  
  We appreciate ******* ******** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******* ******** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  10/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Loan ID# ********* Was exploring my options with multiple loan companies, checking rates and fees, and that included LendingClub. Before I knew it my loan was approved and funds sent out before I agreed to any terms on the loan, incl. interest rates/apr (32%!!!!!) and in that time I went through a debt repayment nonprofit before the loan was approved and I'm under contract with them. Within minutes I called to cancel the loan and was told the funds had NOT been sent to any creditors and should be fine in a few days. Less than 48hrs later EVERY SINGLE creditor received a payment that should have been cancelled and I have spent HOURS on the phone with over a dozen representatives and keep getting ran in circles so they can force me to take this loan when the 30 days to cancel expires. I was able to retrieve the bulk of the money sent to my creditors except one (Upstart) that requires LendingClub to send me the funds because they (Upstart) never received a payment from LendingClub on my behalf after 3 weeks. LendingClub have told me this was not a problem and said they have dealt with this issue and is an easy process and it has been over 3 weeks and they STILL have not sent me the money that Upstart never received. I spoke with an agent on 10/2 and they said the money would be in my account by 10/9 at the latest (should have been 2 business days but they said 10/9 for sure). Today (10/9) I Checked my ***** account and called the bank and they have not received any money from LendingClub via refund on Upstart payment they never received ($2,016). They refuse to let me talk to a supervisor and have changed their story every time I talk to someone new. I have recorded almost every conversation and have documentation via email with this company and they still lie and play dumb. I have also contacted the family lawyer and this company is breaking the law.

  

  Business response

  10/15/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******** Al-bawwabs Better Business Bureau (BBB) complaint dated October 9, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about your loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate you reviewed the TIL and accepted the Borrower Agreement on September 17, 2024. To view the TIL disclosure and other important documentation, please sign into your LendingClub account online at **************************.

  As part of the application process for a balance transfer loan, LendingClub requests applicants to complete an email verification, fill out a balance transfer worksheet, and link a valid bank account for deposit of the remaining funds. The worksheet allows LendingClub to facilitate payments to the creditors of their choice. You completed a balance transfer worksheet for six (6) creditors.

  LendingClub records report that your balance transfer loan originated on September 18, 2024 and the funds were issued as per your balance transfer worksheet. The loan has an interest rate of *****% and *****% annual percentage rate (APR) with contractual monthly payments of $318.57 for 48 months.

  As per the Borrower Agreement, an applicant may cancel their request for a personal loan through LendingClub without any fee or penalty, as long as they contact LendingClub within five (5) calendar days from the date of issuance. On September 18, 2024, as the loan funds were already sent to your creditors and you,youll need to return the full funds amount before your loan can be canceled.The full funds amount needs to be returned by October 18, 2024. You wont pay any additional interest or fees during this time.

  Our records report that LendingClub is waiting for the returned funds to settle on October 17, 2024, and then a refund of $1,641.00 will be disbursed to your bank account on file. Upon those funds settling, LendingClub is scheduled to flat cancel your loan on October 24,2024.

  We appreciate ******** ********* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******** ********* has further questions about this complaint, please contact us by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer response

  10/17/2024

   
  Complaint: 22402631
  
  I am rejecting this response because:
  The issue is not with the ***** credit card payment but with the Upstart payment, as I clearly mentioned in my complaint. Your response proves that no one at your company has any idea of what is going on. I clearly stated the amount was $2016 from *******. I have retrieved the funds ($8794) from all creditors (*****, 2 Discover accounts, Citi, Capitol One) and I have told your agents the money was in my bank account WEEKS ago. I have been waiting for your company to settle the Upstart payment that was supposedly never sent and I have spent close to 7 hours on the phone with different agents all telling me a different answer. On 9/19 I was told that no payments would be sent because I cancelled early enough. Payments STILL were sent. I was told your company didn't send a check to Upstart and THEN I was told a stop payment was placed on the check to Upstart and then I was told last week the $2016 is in my LendingClub "wallet" acting as a credit and your company pulled the remaining $8794 from my bank account on 10/11 and on my call with your agent ***** yesterday (10/16) I was told the funds would be settled by Friday (10/18) and that because the loan is in cancellation status the 10/18 deadline would not apply even after a half dozen agents told me I would need an extension or I would be forced to pay the origination fee of $690 and the $300+ payment immediately. During my call yesterday (10/16) the agent (*****) told me my account was late according to your system and the payment was due on 10/11 even though my first payment, if I had chosen to keep the loan, wouldn't be until 10/18. It is continuous nonsense and the left hand not knowing what the right hand is doing. I have the calls recorded and you have access to them through your system and if I'm stuck with this loan after your company dragging your feet I will fight it in court and seek damages for all my time you've wasted and the stress this has caused me. I have waited weeks for your company to get their act together and I feel like this is being done with the purpose of running out the clock so I'm stuck with the loan. I've requested phone calls, sent emails, was denied speaking with a supervisor or the "back office" over a dozen times. I just want the loan cancelled and I'm so tired of calling your inept agents. 
  Sincerely,
  
  ******** *********

  

  Business response

  10/23/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******** Al-bawwabs Better Business Bureau (BBB) complaint dated October 9, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub previously addressed their complaint on October 15, 2024, that LendingClub is scheduled to flat cancel their loan on October 24, 2024. LendingClub has nothing further to provide at this time. 

  We appreciate ******** ********* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******** ********* has further questions about this complaint, please contact us by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer response

  10/24/2024

   
  Complaint: 22402631
  
  I am rejecting this response because:
  

  After calling again today (10/24) and speaking to an agent to confirm the loan was in fact cancelled, I learned after another HOUR on the phone that your company sent me $3,657 TODAY for some insane reason on the exact date you said in your prior response the loan would be "flat cancelled" and the loan is, in fact, NOT CANCELLED on the date you mentioned. I received the $1,641 refund you sent me last week. Why would you send me ANOTHER refund of $2,016 from Upstart and $1641 from ***** (total of the $3,657 I received today) on the day the loan was supposed to be cancelled?!? The money from Upstart was supposed to be in my LendingClub "wallet" as told to me by several agents while waiting for the $8794 to clear so the loan would be funded and settled by today. Also, due to the incompetence of your company I was charged a check-return fee of $15 from ******* since your company sent a check after repeatedly telling me no check was sent and then telling me repeatedly that a stop payment was placed on the check while in transit. The check from your company cleared their system on 9/30 and posted to my account several days later so how was it possible for your agents to lie and tell me nothing was sent when it clearly was sent almost immediately? I was told the account would be closed the 18th then the 19th and then the 23rd and now you're saying the 24th? I also contacted the number and email address you provided here in your response to my complaint last week and STILL no response after leaving 2 voicemails on your system and 1 email. I will spend a not insignificant amount of time ensuring that everyone I know refrains from using your services after the way your company treated me and the ineptitude of people in every department I've had the displeasure of dealing with. It is my right as a consumer to cancel the loan WITHOUT UNDUE BURDEN. I have moved the $3,657 you sent today into a separate account until I hear from someone from your company that can explain why this is such a problem. I have every intention on paying the money but I'm afraid you're going to take too much and overdraft my account. 

  To date I have sent you:

  $8794 for:

  2x Discover accounts 

  1x *************************** One 

  1x ***** 

  1x Money sent to my bank account that was the overage not sent my creditors. 

  Your company retrieved the funds from ***** in the amount of $1,641 and that was sent to me as a refund because I had paid that included in the $8,794. I confirmed this on the phone with ***** TODAY (10/24).

  Your company also retrieved the funds from ******* in the amount of $2,016 (resulting in a returned check fee I'm forced to pay in the amount of $15). I confirmed this with Upstart TODAY (10/24).

  Then you sent both of those combined funds BACK TO ME on the exact date (10/24) the loan was to be cancelled as written by you in these exchanges?

   

   

  Sincerely,
  
  ******** *********

• Initial Complaint

  10/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ************ nor do I have a contract with this company. I demand this company remove the negative collection from my credit report.

  

  Business response

  10/15/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********** Boyengers Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate *********** ******** reviewed the TIL and accepted the Borrower Agreement on May 20, 2019. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records indicate that *********** ******** received a personal loan on June *******. Contractual monthly payments were received on the loan from July 2019 to January 2020, May 2020 to October 2020, and in March 2021 and July 2021. Thereafter, the loan became delinquent.
  
  LendingClub believes in doing the right thing for all of our members. When members contact us about a financial hardship, well offer options within our guidelines.LendingClub allows members to permanently move their payment due date, and borrowers may also make their monthly payment anytime within 15 days of the payment due date without incurring a late fee. However, for members who were unable to make their regular payments due to hardship, they may be eligible for a hardship payment plan. Our records indicate *********** ******** enrolled in a payment deferment hardship plan from March 2020 to April 2020. As encouraged by regulatory bodies and credit bureaus we report a special comment code in the months that a borrower was enrolled in a hardship plan. The code will show that the loan was in forbearance. We also report the reduced payment amount that is due during the forbearance pursuant to the hardship plan.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported.  We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. *********** Boyengers last payment was received on August 14, 2021, to satisfy the July 2021 contractual monthly obligation. Due to non-payment and account delinquency, the loan was charged off on December 30, 2021. In accordance with our policy, the loan was sold to *********************** on January 31, 2022. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If *********** ******** would like to discuss their account, please have them contact *********************** at ************.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the FCRA,LendingClub provided a thorough investigation of their account, and it determined an update was necessary to correct minor inaccuracies in their payment history;it was confirmed all other account information had been accurately reported.Please allow up to forty-five (45) days for the credit bureaus to process the new information to their report.

  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.  
  
  We appreciate *********** ******** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *********** ******** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  10/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They called me and said I qualified for a $10,000 loan. They asked me a bunch of information and then proceeded to go into my bank account dispute a charge and had me go to 7-11 and buy gift cards and send them the information. My bank is now reversing the charge and taking it out of my account. Now my account is in the negative. I am on a fixed income and this has effected my mental state. I spoke to ****** and ****** the number they called me from is ************

  

  Business response

  10/10/2024

  Thank you for giving LendingClub the opportunity to respond to Christina Ward’s Better Business Bureau (BBB) complaint. We’re sorry to hear that Christina Ward could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, Christina Ward should take these steps immediately:
  
  1. Do Not give their personal information or bank account information to an unknown caller.
  2. Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  3. Call us immediately at 888-596-3157. We can confirm the identity of LendingClub employees.
  4. File a complaint about internet-related fraud with the Internet Crime Complaint Center at http://www.ic3.gov/default.aspx
  5. Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  6. If the scammer emailed them, they may forward the email with the original subject line to reportfraud@lendingclub.com and reference ticket #26642830.
  7. Let us know if they shared gift card information, such as an iTunes or Google Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.

  Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number, credit report, or issues with the IRS.

  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victim’s bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
  
  If Christina Ward has further questions about protecting themselves from scams, they may visit https://www.lendingclub.com/loans/resource-center/safety-and-privacy or contact reportfraud@lendingclub.com to forward the details listed above. 

• Initial Complaint

  10/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lending Club falsely charged my account off. They asked me for bank statements for stating I payed. I sent in bank statements. The management is horrible and they do not get back to you. It is now on my credit and I am still fighting with them regarding this account. Do not get a personal loan with them.

  

  Business response

  10/10/2024

  Thank you for giving LendingClub Bank, N.A. (“LendingClub”) the opportunity to respond to Makela M****** Better Business Bureau (BBB) complaint dated October 5, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  LendingClub records report that Makela M****** personal loan originated on April 13, 2023. Contractual monthly payments were received on the loan from May 2023 to February 2024. Thereafter, the loan became delinquent.
  On May 31, 2024, our records indicate Makela M**** enrolled in a reduced payment hardship plan from June 30, 2024, July 30, 2024, and August 30, 2024. Their first and second hardship payments were received on June 28, 2024 and July 31, 2024.
  

  To successfully complete the reduced payment plan, a borrower must make their payments within 15 days of the agreed upon hardship plan due dates. If the hardship plan is broken, they will be responsible to pay any past due monthly payments that were not fully paid, their account will be in late status, the account will be reported as past-due status, and the entire past due balance becomes due on the loan. Their third hardship payment was due on August 30, 2024. No payment was received by the last day of the 15-day grace period on September 14, 2024. Due to non-payment, their hardship plan was broken on September 15, 2024.
  

  We give all borrowers a 15-day grace period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment and delinquency, their loan was charged off on September 16, 2024. In accordance with our policy, their charged off loan account is pending sale.
  

  LendingClub reports all account experiences—positive and negative—to one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative mark on their credit report. Whether they have paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. LendingClub is accurately reporting their account as charged off.
  

  We appreciate Makela M**** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If Makela M**** has further questions about this complaint, please contact us by email at ******************************** or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  10/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello I'm filing an complaint today because I feel like I may have been scammed by the company. I filled for an personal loan and was told that I was approved for an loan for $2000. With an payment amount of $92 for 2 years. I gave them my information and was told they are going to immediately deposit money into my account and all I had to do was send them the money back before getting the full amount. When I tried to pay them back they asked me to send it back by buying Bitcoin. They have been threatening me and I'm no longer interested in their products.

  

  Business response

  10/07/2024

  Thank you for giving LendingClub the opportunity to respond to Joseph Conoboy’s Better Business Bureau (BBB) complaint. We’re sorry to hear that Joseph Conoboy could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, Joseph Conoboy should take these steps immediately:
  
  1. Do Not give their personal information or bank account information to an unknown caller.
  2. Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  3. Call us immediately at 888-596-3157. We can confirm the identity of LendingClub employees.
  4. File a complaint about internet-related fraud with the Internet Crime Complaint Center at http://www.ic3.gov/default.aspx
  5. Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  6. If the scammer emailed them, they may forward the email with the original subject line to reportfraud@lendingclub.com and reference ticket #26641891.
  7. Let us know if they shared gift card information, such as an iTunes or Google Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.

  Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number, credit report, or issues with the IRS.

  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victim’s bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
  
  If Joseph Conoboy has further questions about protecting themselves from scams, they may visit https://www.lendingclub.com/loans/resource-center/safety-and-privacy or contact reportfraud@lendingclub.com to forward the details listed above. 

• Initial Complaint

  10/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 27 2024 I applied for a loan with leanding club over the phone they collect my information from my bank and then they took ****** from my bank.i ask them to pay me back and they told me to give my wife bank Information in order for me to get my money back.They stolen from me.

  

  Business response

  10/07/2024

  Thank you for giving LendingClub the opportunity to respond to Ricardo Padilla’s Better Business Bureau (BBB) complaint. We’re sorry to hear that Ricardo Padilla could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  

  To protect themselves, Ricardo Padilla should take these steps immediately:
  Do Not give their personal information or bank account information to an unknown caller.
  Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  Call us immediately at 888-596-3157. We can confirm the identity of LendingClub employees.
  File a complaint about internet-related fraud with the Internet Crime Complaint Center at http://www.ic3.gov/default.aspx
  Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  If the scammer emailed them, they may forward the email with the original subject line to reportfraud@lendingclub.com and reference ticket #26641455.
  Let us know if they shared gift card information, such as an iTunes or Google Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
  

  Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number, credit report, or issues with the IRS.
  

  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victim’s bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
  

  If Ricardo Padilla has further questions about protecting themselves from scams, they may visit https://www.lendingclub.com/loans/resource-center/safety-and-privacy or contact reportfraud@lendingclub.com to forward the details listed above. 

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  LendingClub was a favorite bank of mine, however they have deceptive banking and customer services policies. I deposited a check (and desperately needed my bills paid on time). With no notice to me (and with no citing of their banking policies aside from people saying "oh that's our policy") my money has been withheld (and I have incurred multiple NSF and late fees) and ****, their customer service **** lied to me twice (first saying I had to call a number before my card could be reactivated, and again when he said he couldn't email me directly and then proceeded to do so). I was given inaccurate statements (what I call lies) by *****, who said the bank would release $5000 to me (it still has not).Ty took my call, then promptly hung up on me. LendingClub use to treat its customers well. I have incurred bills and possibly late fees and credit score declines on account of their incompetence. I demand a review by their legal team and managers to show me the exact part of their policy that states it must withhold the entire amount of a check. I demand an apology for the horrible service, and the customer service **** that lied and gave deceptive answers.I demand the company pay any late fees or take corrective action with ******* and any other credit score reporters for any declines in my credit score that happened as a result of LendingClub.I demand an investigation into why LendingClub has not returned my support tickets, in violation of their ***** hour response time policies.This bank is a disappointment. If I lied the way their agents did to me this week, I would be fired and sanctioned. There should be legal consequences for giving such service, withholding money from customers, and unjustly receiving money for such poor products.

  

  Business response

  10/11/2024

  Thank you for giving LendingClub Bank, N.A. (“LendingClub”) the opportunity to respond to Andrew Haftkowycz’s Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  On September 30, 2024, Andrew Haftkowycz submitted a mobile deposit in the amount of $7,993.73. Due to the amount of the check, and a limited account history of depositing checks of the same amount, their funds were subject to an extended hold period through October 4, 2024. Andrew Hafktowycz contacted LendingClub on October 1, 2024 to request for their funds to be released. Although a ticket to evaluate eligibility for early release of their funds was opened, we were unable to complete the request prior to expiration of the hold. 
  
  LendingClub’s Personal Online and Mobile Agreement provides information on funds availability for checks submitted through our Mobile Deposit service. Although Mobile Deposits will generally be available on the next business day, there are circumstances where LendingClub may determine a hold is necessary. Our agreement informs members that when a hold is necessary, the date funds will be available will be displayed in the Holds section of their transaction history. All Mobile Deposits are subject to verification and may be adjusted upon review. 
  
  We note that Andrew Haftkowycz was provided with some incorrect information during their call on October 1, 2024. Andrew Haftkowycz was provided with a funds availability schedule for large deposits submitted outside our Mobile Deposit service. We sincerely apologize for the error on the part of our customer service team and have taken appropriate action in an effort to provide better service to our members. 
  
  We appreciate the opportunity the Better Business Bureau provided us to respond to Andrew Haftkowycz’s complaint. If either the BBB or Andrew Haftkowycz have any additional questions regarding this complaint, please contact us by email at consumeradvocacy@lendingclub.com or by phone at 800-242-0272 Monday - Saturday 8:00 a.m. to 8:00 p.m. Eastern Time.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩