Customer ReviewsforWilliams Sonoma, Inc.

I ordered Diwali Tea Lights on 9/24/2024 for our Indian celebration on 11/1/2024. As of today 11/2/24 we still haven't received them. I call every 3 days to get an update and I get the same update, "they are coming in tomorrow", but tomorrow never comes. I have talked to supervisors, *** and ****** who both stated the same thing. It's coming tomorrow and will be shipped out the night day. Today, 11/2/24 I called and asked for a supervisor. I was told by customer service that supervisor ****** didn't want to talk to me, because she had the same information as I had been told before. It's coming in tomorrow. Now, even their own supervisors won't speak to me. On top of all of this, Pottery Barn continues to sell these lights on line when they know full well they don't have the product and haven't had it for over a month and a half. Isn't that fraud to allow people to purchase a product that they know full well they don't have and don't have a clue when it will ever come in? Our government should go after businesses such as this who take your charge cards fully knowing they can't fulfill your order. What a scam. Remove this product off your web page if you know it's never coming back in stock!!!!!

The worst customer service I have ever experienced. I am in complete shock.I purchased a lamp and when I received it, the box was damaged. Upon opening the box, the lamp was of poor quality and had a Made in ***** tag. When I googled the lamp's tag, I realized it's a cheap lamp that can be purchased on other retailers for 1/3 of the price. I immediately called and requested a refund and asked for a pickup because the lamp is heavy. After jumping through cumbersome hoops, they finally scheduled a pickup. 3 weeks later and I realized I did not get a refund. The *** said it doesn't show it was delivered back to them and to call them again with proof from **** I then got the proof and called back and this extremely rude *** said out of the blue, "We cannot issue you a refund and the address was unsafe for pickup."..what?! I had no idea what he's talking about, I just called back with proof that *** delivered it back to them and now this new guy is saying he cannot issue me any kind of refund. It sounded like he had no idea why he was saying that. I asked to speak to a supervisor. After waiting on hold, this new ***, who was extremely condescending, had a different answer. She said, we cannot issue you a refund until the warehouse "checks" you in. Once again, I'm so confused. I said ok, well I'm the customer, what are the next steps? Do I need to call back in one week, two weeks? She said I should call my bank and request a dispute. WHAT?! I am completely appalled, confused and disgusted. I've never experienced a team of absolute incompetent customer service ***s like the ones ********************** has. They all gave different answers and DO NOT CARE about their customers.

If I could give this organization a zero, I would. We went into the store and purchased a bedroom suite that cost over $5,000. I paid with a credit card. When I checked my balance on my card a few days later, there were 5 charges from Potterybarn equalling over $14,000 in pending charges. When I called the store to tell them there was a mistake, they kept saying it was a "pre auth" charge and it won't "actually" go through. I was on the phone with the the sales person and he refused to allow me to speak to a manager, after I hung up with the store, I called their customer service and was on the phone with them for over an hour. I demanded to speak to a supervisor. When I finally got the supervisor he kept saying that they won't "actually" go through but will just show pending , and in a few days they will "fall off". And that's just their "practice". I told him to cancel the whole thing. Now , my credit card is showing 1 charge that actually went through and the other 4 charges are still in pending. I am furious. They treated me with such disrespect. And how are they able to do that? It seems like fraud to me. I will probably end up disputing the charges and have to get a new card (which is a huge hassle), which I was hoping to avoid. At this point, nothing has been resolved.

West Elm uses deceptive pictures to represent products that they don't actually provide, but market as if they do. Example, the Vegan Classic Café Dining Chair Cushion (Set of 2) depicts a fully integrated cushion with the chair frame, but when I purchased, it came as a separate cushion that just sits on the existing chair. This is deceptive and I would not have bothered to purchase this item from them if I had known it was just a cheap cushion. West Elm should remove the deceptive marketing from the product.

I purchased a leather couch in March, 2024, an expensive item for me, so I opened a credit card with Pottery Barn (PB) to receive 10% off. The credit was given as a gift certificate, I used it to buy additional items on sale at PB in April that wouldn't be shipped until September. A long time to wait but that was okay with me, I didn't give it another thought until we moved, in September. I looked up the order in my email history to notify PB of my new address and found the order had been canceled stating items were “no longer available.” I looked online at the items that had been canceled because they were “no longer available” and the same items are available at full price. I bought an expensive item, jumped through the hoops to get 10 percent off, used the gift certificate to purchase sale items that would be arriving five months later, in the meantime PB cancels the order; when I call to inquire about my order I think is due to ship they tell me the order was canceled because items were “no longer available” and the gift certificate is now expired and can no longer be used. Zero recourse to satisfy a customer for the small savings I made. I was on the phone with customer service twice the second time for over 90 minutes. The supervisor I was finally able to speak to was curt and would not credit my order they canceled because items were “no longer available” but now are available. If the order was not canceled by PB I would have received my order as I expected. I asked to whom I could write a letter of complaint, she would only give me her email address and would not provide any other customer service contact information for PB. I would not recommend this company due to the poor, unsatisfactory customer care after a purchase was made.

Treated me terribly. Had an ottoman completely bust after 2 years. They told me they would give credit or repair and then ghosted me. No one would return my email when I tried to check in after they missed the date they said they would contact me back and then no supervisor or general manager would accept my call. Will never shop here again and they are not professional!! Expected more from a high end furniture store!

Worst customer service I've ever experienced. The location (*******) store manager dodges calls and refuses to call someone back. I went into store as I wanted design help and to ensure my new (expensive) couch would fit in my new home. I showed them floorplans and they ensured me it would fit. Call them if I had any issues and they'd help coordinate. Well it didn't fit and now they are ignoring calls, emails and will not help at all. They do not care. They are in it for money and money only. Will never shop there ever again. Wish I could give them less than 1 star.

One star is too generous a rat*** for Pottery Barn.5/25/24 I ordered a rug that had a 7/17 estimated delivery date. My **** card was charged $1230 on the order date.6/10/24 I called to cancel the order and was told by a customer service *** that, because it was com*** from an outside vendor, I could not cancel BUT I could return the rug once it was delivered (ridiculous). Since I'd ordered the rug from PB, not from their vendor, I insisted on cancell***. The *** said she was able to bypass their system and cancel the order. 6/15/24 When I still hadn't received a refund or an email regard*** the cancellation, I contacted PB customer serviced again. The *** told me that the vendor would not cancel the order. Again I was told I could return the rug. I asked why I should have to accept delivery of an 8 x 10 rug that I did not want and let her know that I'd dispute the charge with ***** **** if we couldn't resolve the issue. 6/15/24 A dispute was opened with *****. They informed me that PB had until 6/23 to respond and ***** would issue a temporary refund.6/25/24 PB sent an email stat*** the rug was "on the way"! I immediately called ***** who advised me not to refuse the shipment so that PB couldn't claim it was miss***.6/27/24 My husband and I returned the rug to PB store at ****************, **********, ** and notified ***** that we'd done so.7/8/24 ***** contacted me to let me know PB was contest*** the claim because "they did not receive the rug" that we'd physically delivered directly to their store. Thanks to ******* help, I'd won the dispute...then 10/7/24 PB emailed:"On 7/23/24, we received notification that a charge in the amount of $1230.35 was ***orted as unrecognized/fraudulent. This charge was processed for one of the item(s) that was included on your recent Order #------. Please contact us at (866) xxx-xxxx at your earliest convenience so we may assist with process*** your payment. " Unf-*** believable! How is this company still in business???

I decided to buy this platter as a gift for the Jewish holiday to several family members and friends 5 in ******** avoid confusion, I entered 5 separate orders, requesting on each a gift message to address the gift properly when received giving each my personal message and from whom this gift was sent. To my astonishing none of them received any card even worst none of them knew from whom this gift was coming from. Once I realized what was happening, I started calling everyone to confirm if the gift arrived and to give them my personal message. What a disappointment I thought I was dealing with a company who cares to give their customers a good and reliable customer service now I know you are NOT! To make things worst I call customer service to complain about the issue, to find a person answering not qualified to resolve what happen not even able to escalate the call to a supervisor UNBELIVABLE.!On my reviews you're getting a ZERO, so if you care call me. Still waiting after 6 hours to get a call back to apologize and to correct a situation that shouldn't *********** seeing others reviews everyone agrees you are one of the worst companies to deal with.what a disappointment.*** *.

I am 85. Williams Sonoma shut down the ****************** store and left me with no location within 60 miles to return a $375 coffee maker that didnt work. When I finally got around to calling the closest store, I was told the time expired for returning the coffee maker to Williams, but I could return it to ********. After an hour on the phone, the Breville representative told me Williams should have dealt with this and offered to sell me another coffee maker at a 25% discount. I now have heart palpitations., but no help. PLEASE HELP