ComplaintsforResume Pros Online
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 7th I signed up with Resume Pros online for them to update and revive my resume. Charge was $150.I filled out the questionnaire about my work history, education, accomplishments as requested. I should have known something was off when ***********************, my resume writer, called me go over my background but instead spent 15 minutes trying to sell my their LinkedIn upgrade service. I declined.Fast forward to 6/10 when ****** sends me draft of my resume which almost completely fictious. The summary basically state that I was involved in hiring and mergers and acquisitions, which is 100% inaccurate. Raised this with ****** via email and he called me. I ended up writing a summary of what i wanted included and asked him to enhance it.June 13, I get another revised draft and this one is worst that the previous version with inaccuracies and grammatical errors. At this point I ask for my money back and basically relay my dissatisfaction. ****** calls even though I told him I want to speak to someone more senior and I ask "where are you getting this information from? Did you even read the questionnaire I populated or my previous resume?" He tried to make excuses and I ended the call. I reach out to their online customer service, ***********************, insists that I will get my money back, Finance will call me. Of course they try to get me to agree to one more revision I do not. ****** keeps reaching out and calling, my response is refund me my money.Last message from ****** states "The Director / Business Manager usually monitors business operations. The first bullet of your current experience as a Director, CIBC ****************** starts with Directed operations. Mergers and acquisitions also come under the umbrella of Directors. We aimed to upgrade your skill set by adding these terms." Finance keeps calling and telling me they are working on this and I should let them continue to revise my resume. I want to end this ASAP with a refund I was promised.Initial Complaint
05/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 22nd I inquired online on this business website about making a resume for me. I paid almost $200 and I sent my full cover letter (I made myself) and they sent me back a resume that looked like it was made by a 14 year old. Half the resume (jobs) were cut off, there was spelling errors, grammatical errors, and many sentences were half in one tense and half in another (past and future). Every time I asked to have it revised they barely fixed anything, and it took them so long, I had to keep pestering. They also barely knew English and the guy assigned to my account could barely understand anything.The picture with the circles and marks on it is the resume they sent me, and the 2 documents is mine. You can see there is a difference already, the resume they sent back was 1 page, where mine was 3. THAT WAS $200!!!! and half of it is cut off.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.