ComplaintsforGraciela Shimizu Oliva, DDS Dental Corporation

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, my name is ******* and I have a complaint against the company clear choice dental implants last year around May or was it late April? I paid them $56,210 to have a complete full mouth dental implants top and bottom procedure was supposed to be done in July of last year which was 2023 after paying them in full for the procedure we went over conditions as far as what needed to be done on my part in order to get the procedure done I was told by ALC had to be below or around seven or eight do you have a procedure done? I then told them that I was a diabetic And my A1c was already at 11 which was very high cause Im having problems getting it under control so long story short it is now beginning of the year which is January ***************************** not to get the procedure done until I can get my A1c under control so that the seat surgery Can be successful so I contacted choice told him everything going on and if I can get a refund on my money and I was told that they were going to keep $7000 for services already perform which all theyve actually done was just take x-rays I have had not had no teeth pulled had any type of surgery regarding anything to do with prep to the procedure so I dont understand why theyre keeping $7000 of my money and I want to know if this is legal due to the fact that its health issues stopping me forgetting the surgery Im not just backing out. Can you help?

  Business response

  01/29/2024

  Hello ,

  We have recieved **************************** request for a refund of which we did address with him and are processing. With out violating HIPPA laws I can not go into any details of this complex case. I am more then happy to resolve the fee's and to make an adjustment no problem, however he never expressed he did not understand, nor did he ask for more information such as a statment of account or to speak with the general manager.  In addition ,any and all fee's are given back to the patient as a discount if they resume the treatment at a later date. Please advise the patient to call the General Manager to go over his account. We value him as a patient and in no way are we tring to be unfair. We have a business and we charge fee's at each vist for all patients, especially if prosthodontic lab work is ordered with the dental labratory. I am more then happy to go over all the information with him for the best resolution for all involved. 

  Thank you,

  ******************************* ,MBA

  ClearChoice ************ General Manager 

  ************

• Initial Complaint

  05/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  March 23, 2022 I went into the office in ******** for a consultation. The consultation lasted approximately 2 hours. I watch videos and ************ for approximately 30 minutes and then talked with their office person who was *********** ******** and ************** about my situation. She listened and talked about how she understood what was going on and I just kept asking, when can I see the doctor and how much is this going to cost. The patient education consultant *** ********* then joined me and the other lady (I don't remember her name but she said she was from **********) in the room to let me know that the dentist would be in soon and would go over the findings with me. I was never told that the consultation cost money. I felt extremely pressured to stay and wait and then apply for credit, although the cost had not yet been revealed. When Dr. ******** ******* came into the office she reviewed my ****** and told me that I would need a replacement for all of my teeth on top, and she recommended an "upper ******** **** ************** She revealed that the cost would be *********** I was floored when the cost was revealed and let them know that I did not have that much money available for the procedure. *** then suggested financing, which she said wouldn't hurt to try to get some of the procedure on credit. I was approved for ******* from Care Credit and ****** from ************, we discussed options of paying partial cash and ********** partial personal credit card. I am not sure why I needed to provide them with $********, but I paid with my debit card. They kept calling me to reschedule another consultation. I rescheduled a couple of times because I did not want to take on additional debt. During this other meeting, I told them I wanted to transfer the proceeds to the ********* office and shared concerns about the ability to move forward with the procedure with an extremely high A1C. With my diabetes not controlled, I am not a viable candidate.

  Business response

  10/19/2023

  It has been over a year and the issue was resolved long ago. The patient was refunded with no problem. 

  Thank you

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