ComplaintsforRug Design Gallery
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Complaint Details
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Initial Complaint
03/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
OC Rug Store was called to inquire about repair to a large area rug and insisted the pickup, delivery and appraisal was at no cost and provided a receipt which reflects this. In person, the estimate for restoration of fringe to a 9’x12’ was an exhorbitant $5810 and when I asked to pick up my rug, the owner demanded $250 cash and held the rug hostage until I proved him the money in cash. The owner was extremely abusive and unkind. I paid the ransom for my rug and drove it home myself while he sent many abusive and insulting texts to diminish my efforts to stand up for myself to him.
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Contact Information
31896 Plaza Dr Ste C5
San Juan Capistrano, CA 92675-3736
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.