1 Customer Reviews
Review from Rong L
1 star07/23/2022
On June 29th, 2022 I pick up my new car at Peter Pan BMW. After the poor customer service & extended wait time at the dealership, I got my new **** Within a few miles driving from ********* to *******, ** on ****************, on highway the new car was unable to make acceleration during rush hours traffics. I called the dealership for help, they told me that theyre closing for the day, and now its an after sale Ill have to deal with their service team; and my sales manager takes a day off the next day. I was feeling bad already with the car, for worse I got so disappointed with Peter Pan BMW, why they sell me a faulty new car? Why the car is not fully inspected? Why they placed me into this kind of trouble? The first experience with my new *** was horrify, I had a sleepless night that evening. The next morning, I sent the car back to the dealership. It was a long wait to get help there, and they cant provide me a loaner car, and they cant get me back to my office because its too far. I had waited for their management approval to get a ride. The service advisor processed the repair order at 3:37PM, I talked to Peter Pan BMW General Manager (*************), he refused my RMA request, instead he gave me wrong info to call *** customer support *************** about returning my car; when I called him back it went to his voicemail, and he didnt call me back ever since. Im disappointed with Peter Pan BMW dealership, I got fed up with frustration. For worse, they had me to pickup the car on July 5th, I found out the new car has dent & scratches, more mileages added than I did. When I asked for damages payment, they're delaying the process, have me waiting for next month. I'm angry and betrayed. Peter Pan BMW will need to pay for my damages: dent & scratches, new car diminished value, lost of luxury EV car use 5 days, lost of work 2 days, and emotional damage.
Peter Pan BMW Response
07/25/2022
The clients product concern was elevated to *** whom provides the Warranty on the vehicle, any and all product defects are covered by the manufacture (***).The vehicle was successfully repaired and returned to the client.*** is in control of any and all Goodwill efforts following the Warranty repair procedure.
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